[LOL] How does JoyMax answer our questions?

[g859]

Like this:

Me:

"Well hello there Joymax,

Lately, there have been a couple additions to SRO to make the game easier to play and let me say, they don't work at all. The new anti-cheat is just a "beware of dog" sign intending to scare botters off. There are still 10's of thousands of bots playing, making it impossible to login. I'm still level 29 after 9 months because I can't login at all. The auto-login system implemented makes it nearly impossible to login as well. One member on a respected SRO forum had to wait 27 hours to login. A bit ridiculous don't you think? There are multiple conspiracies about your policy against bots but I won't go into detail.

As Silkroad currently stands, Joymax is losing the respect of older, LEGIT players. Silkroad used to be a good game, but no longer is due to traffic and bots. So my challenge to Joymax is to find a way to get rid of the bots. Having legit players leave the game won''t make a dent in your wallet since you make money through all of the bots, though.

I've read that all of the other versions of Silkroad (Korea, China, Taiwan, Vietnam) have no problems with bots or traffic. Is this because they are more competent than the iSRO staff? Less lazy? Apparently.

My final question:
How about getting some in-game GM's? And I don't mean notice scripts. What happened to the days when Tarky and Gargamel used to roam SRO talking to players? I guess they were replaced with bots too.

Seriously Joymax, get it together."

JoyMax:

"Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!

We received your message regarding Silkroad Online's rampant bot activity.



We are sorry for the inconvenience that you are experiencing. We are trying our very best to make the game accessible and enjoyable for everyone. Every week, we conduct server inspections specifically for this purpose. Additionally, we also conduct emergency inspections whenever the need arises. The new systems that were implemented are still in their beginning stages, and our support team is still conducting some observations and research regarding the new system. Our campaign against bots does not end here for we are still researching for more efficient ways towards a bot-free Silkroad. Thank you very much for understanding.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Sincerely yours,

Joymax Customer Support Team"

I know it's a bot sending the message out, but seriously, how much more could you tip-toe around my questions? At least send something original once in a while.

[KylieMinogue]

"Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,

Greetings from Joymax Customer Support Team!

We received your message regarding Silkroad Online's rampant bot activity.

We recommend you paying us the minimum of $1000 a day, otherwise go fu.ck yourself.

Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at htp://www.joymax.com/silkroad.

Sincerely yours,

Joymax Customer Support Team"

[Hennessey]

"Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,

Greetings from Joymax Customer Support Team!

We received your message regarding Silkroad Online's rampant bot activity.

We recommend you paying us the minimum of $1000 a day, otherwise go fu.ck yourself.

Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at htp://www.joymax.com/silkroad.

Sincerely yours,

Joymax Customer Support Team"

girl in your sig is ugly ^_^

OT: i dont think joymax has ever replied to an email without using an automated message... said but nothing new

[Amarisa]

fail....joymax wont kill there profit

[TheKnight]

Send Joymax something like: Sro Sucks and so do you!
let's See what they answer, oh and then spam it to their forums.

[GimmeMo]

JM is a joke.

[Teddybeer]

RE: [General] Why?‏
Van: JOYMAX.COM (cs@joymax.com)
Gemiddeld risicoDeze afzender ken je mogelijk niet.Markeren als veilig|Als ongewenst markeren
Verzonden: donderdag 16 juli 2009 4:03:02
Aan: tmollen@hotmail.com
This is Silkroad Online Support who seeks a customer satisfaction with first priority.
[General] Why?
Jul 16, 2009 00:18:14 am [Silkroad Online Standard Time]
Hello Joymax
i have played this game for a while
now my character got hacked and you couldnt help me with it
now i want to ask you some questions...
Why do you care more about your precious money then about a great community
i never used a bot... bought so much silk and what do i get? nothing
99% uses a bot why is it that they earn so much?
i Actualy liked this game before the new update
some questions i have found out for myself i will name them here
Maybe you can put them in your FAQ -)

Q why isnt there a level 80 horse/transport?
A becouse players will be forced to buy silk to even have a chance to participate in the tringular conflict.

Q Why do non premium users dc so often
A becouse our new login system is designed to frustrate people and again to force them to buy premium for instant acces

Q what is a massive bot punishment?
A for example: Banned users, Babel, 0 chars

Q what will be your next update
A you dont wanna know
Reply from Silkroad Online
Jul 16, 2009 10:27:59 am [Silkroad Online Standard Time]
Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



We have received your email regarding Hack/Account Theft.



We are sorry to hear that your account was lost.

We really apologize for any inconvenience that this may have caused you. However like you already know we don't have any access as to changing any player?s user information, for it will violate the terms and conditions that we have for the game. If you have played or tried to log in to the game in a cafe or in another computer it?s possible that there was a key logger and that the password was stolen, nevertheless we will file your case in our system for further investigation. Please be advised that account information is strictly for the users own safekeeping and that we will not be liable for any loss due to hack cases or scam cases. Although there are ways to prevent your account from being stolen.

The best way to prevent accounts from being stolen is to protect your login information. The basic precautions to take are to avoid the download and use of any suspicious programs. Avoid visiting sites that advertise suspicious activities, do not use the same login ID and password for multiple places and services, and do not use an easy to guess password. Sequential progressions like 12345 and ABCDE should be avoided at all costs. A random mixture of numbers and letters will further ensure the safety of your password.



Note:

Please be advised that account information is strictly for the users own safekeeping and that we will not be liable for any loss due to players negligence.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Sincerely yours,

Joymax Customer Support Team




Please do not reply to this e-mail. Mail sent to this address will not be answered
If you have further questions, please make a request to JOYMAX.COM Support.

[Fury]

Someone should make something up and see what they say lol. Mayb something like..
"Hi, my bot keeps getting stuck. It does not repot. Can you help me!?"

[majincooler]

Someone should make something up and see what they say lol. Mayb something like..
"Hi, my bot keeps getting stuck. It does not repot. Can you help me!?"

Hahahaha nice one

[orador]

Lol I just made one like that, gotta wait for the response ^^

[torumees]

Code: Select all

I want to emty my pet inventory, but I can't log in to SRO at all!
Why?
I have heard that there are bots in the game, and you do nothing about it! Is it true?
Why your company says it's free to play game, but it isn't. I am sure that you suggest me to buy premium +++XL to get into servers.

I want to emty my pet inventory!!! but I can't because you are doing nothing to make it possible to do it.

Please don't reply that you''re sorry for any inconvenience caused........................................

Code: Select all

Hello. this is Silkroad Online.

Dear Valued Customer,

Greetings from Joymax Customer Support Team!
 

We received your email regarding server traffic and we are very sorry for the inconvenience that this may have caused you.

We know how much this game means to you and we appreciate the support that you have been giving us, as we know it we have millions of users online that?s why we have created 37 different servers so users worldwide can have a chance to play the game, we suggest that you try logging into the game during the odd hour of our time zone. Once you have log into the game you can visit our in-game Item mall and check out our Premium Services were users can have a special bonus a preferred game time access that users can log into the game during server traffic hours.

 

We hope that you will stay with us and continue to play Silkroad Online and rest assured that we will do our best for the improvement of the game. 

 

Have a nice day!

[JBerlyn]

Joymax. GG.

[penfold1992]

SOME1 GO ON A HUNGER STRIKE!!!

if someone would like to send a email for me (im scared ill get hacked if i send a message)
tell them they are NOT trying hard enough and via consumer rights act if i pay for something i can expect it to be of the quality i payed for. i hav brought a premium ticket twice now and i have not yet seen the quality of gameplay i payed for and wish to see a few things to enhance the game play experience.

1. ACTIVE GM's that spend 5 HOURS a day on game talking to the players and experiencing self caused issues. this is not unreasonable as a full time job is expected or at least 30 hours a week and they can be part of the research team to find out what is best for the server.
2. Theses active GM's should spend 1 hour at least in hotan city and the Penon fighter area so they can view what damage has been caused to theyre game
3. An effective anti-bot system should be implamented, this means i expect to see a significant reduction of automated game play. i expect 50% of the botting population to disappear within this month. As i am a player and customer of joymax services i can PHYSICALLY see the amount of bots and the state that silkroad is in and i will be the judge on if you are doing your job properly.
3. No events. EVENTS ARE NOT A WAY TO SOLVE PROBLEMS WHICH ARE TRYING TO BE AVOIDED! joymax has had the chance for over 3 years to study how the players react to theyre events and i can assure you that every legit player on silkroad would rather have a 200,000 bot ban then an event.
4. The login system should be replaced with a more effective one. i can see your efforts in trying to help with the logging in situation however the queueing system just allows more MULTI CLIENTING bots to queue up and take the place of a legit player. I would like to suggest the old login system to be re-instated as the server traffic will decrease with your promised increase of bot bans.

LASTLY i would like to make joymax aware that the chance of a multi-clienting bot paying $20 a month for 5 chars ($100 a month)
is very slim and the chance of finding 5 legits who are happy with the game paying $20 is a very high chance.
If Joymax would be willing to sacrifice a little bit of time and initially a small amount of money to see these ideas through then within 3 monthes you will find yourselfs in a better situation financially and with the customers reports.
Thank you

[NuclearSilo]

JM, leader of number of account registration per year? And what do they get from this award? $$$ ?

[Achilles990]

have you people try send a MSG to ksro, mybe they will do something about or mybe not, but we may get there attention and how isro is giving a bad name to sro, joymax needs to hire legit players who has been playing for while, who has expirence every lil pist of shit this game has gone throught, joymax is not going do shit, and we can't either we can quit cuz it won't make a diffierence, so all we can do is complain and sit and watch what joymax will do, am done complaining about bots cuz the only thing I can do pk them, am just sit play this game and wait until they do something about it. Don't start shit here with your complaing cuz it's not going fix anything, joymax ain't going read he dosent even ready your MSG, the only thing you going do make other players depress or quit sro.

[Fyron]

i wrote a text, whats the a-mail? This is gonna be hilarious fellows.

[orador]

Bug Report] The bot isn''t working.


Jul 18, 2009 18:32:59 pm [Silkroad Online Standard Time]



Hello Joymax, I installed a bot for silkroad lately. I appeciate you make it easier to level for us be letting us use bots. Now I got a problem though: I can''t get the repotting to work. It always walks a bit off the co ordinates and get''s stuck somewhere in the city. I can''t get it to work. Could you help me fix this problem?



Reply from Silkroad Online

Jul 19, 2009 09:50:08 am [Silkroad Online Standard Time]



Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



Please be advised that we strongly discourage the use of third party programs. It may result to permanently blocking your accounts. Thank you very much and have a great day.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Best regards,

Joymax Customer Support Team



NOOOOO JOYMAX GONNA BANN MEH?? I dont care, I play on Taiwan server anyways

[Fury]

LOLLLL....It may result to permanently blocking your accounts. Joymax fails yet again.

[majincooler]

Bug Report] The bot isn''t working.


Jul 18, 2009 18:32:59 pm [Silkroad Online Standard Time]



Hello Joymax, I installed a bot for silkroad lately. I appeciate you make it easier to level for us be letting us use bots. Now I got a problem though: I can''t get the repotting to work. It always walks a bit off the co ordinates and get''s stuck somewhere in the city. I can''t get it to work. Could you help me fix this problem?



Reply from Silkroad Online

Jul 19, 2009 09:50:08 am [Silkroad Online Standard Time]



Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



Please be advised that we strongly discourage the use of third party programs. It may result to permanently blocking your accounts. Thank you very much and have a great day.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Best regards,

Joymax Customer Support Team



NOOOOO JOYMAX GONNA BANN MEH?? I dont care, I play on Taiwan server anyways

Rofl that made me lol. Goodjob dude

[TheKnight]

orador got banned yet?

[majincooler]

orador got banned yet?

Why is that? Mr.Legit ?

[TheKnight]

mean Did Joymax Ban Him yet cuz of that Msg?

[Fyron]

Note that this message were ironic. This isnt my words .

Hi. I just wanna say that I have played iSro since 2006 and Ive always paid for it(premium, avatars,tickets etc).. I spend over 70$ monthly on this game.. but now I got banned couse I bot. I mean, Ive always botted on this game theres no gamefeeling in this game only numbers to capture, my whole union bots .. they all pay for this game monthly. But we discussed about this banning bots lately and we said.. no we dont wanna pay for this game anymore, so we will begin play WoW, where the actually dont ban bots. However we might not change game if you unban me and some of my freinds who got banned aswell, and let us bot in peace.
Yours Bill Payer, ~~Mighty Union~~

Greetings from Joymax Customer Support Team!



We received your message.



Please refrain from using third party program. If our system detects any illegal programs on your account we will automatically blocked your account.



Have a nice day!

THEY ARE CERTANTLY USING AN AUTO MESSENGER! I said ''I got banned for using bot'', and they responded that ''I will get banned''. So apparently those who is working on costumer support(Oh wait there is no costumer support.) has a list(because they dont know how to hire a person who can talk proper English) with answers.

[Doomsday]

I read (dk where) Silkroad Guard is comming on August.
And If you all want to log in into the servers... log off your stallers.

[TheKnight]

I remebr someone sended message to Joymax about log in and they answerd something about lag in game.

[penfold1992]

would it be possibly for someone to send an email with my content in it? it would like to know what the reply would be...
as i said im too scared that ill get my account hacked if i send a message.

o btw... Dear Valued Customer...
We know you abuse our game and use bots and its strongly advise you remove this third party program as it may result in a temporary ban however to unban your account you can chargeback and we will get scared and give you your account back. however. you are STILL a VALUED CUSTOMER

think about what ur writing jm... now bots are valued.

[orador]

mean Did Joymax Ban Him yet cuz of that Msg?

Nah. You can admit you use a bot 100 times, but they won't ban you XD

[JBerlyn]

Also, he said he doesn't even play iSRO.

[M3K0S]

haha look what i got

Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



We have received your email today regarding a suggestion to bring back the old log in system to the game. Thank you very much and we appreciate your efforts to make our game better. We will forward this request directly to our Game Operations team for further study. Thank you very much and have a great day.



* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Best regards,

Joymax Customer Support Team

[BuDo]

The sad truth is they've received hundreds of e-mails like this about botting. Over the years its the same response. "We are working hard to remove bots from the game". its been 4 years now and counting. Joymax is the reason why people remain unpunished and continue to bot. Plain and simple.