Edit: Hey, I post a reply, and the original message is gone! Guess I should have QFT'ed it.
On second thought, perhaps the poster reconsidered her words; still: my reply remains:
Wow, and here I thought we were the only ones with some pent up anger in us.
Although I can understand your anger, and even agree with some (heck, maybe most) parts of what you wrote, there are some things that I do take offense too (in a polite matter; not everyone playing this game is a puberty plagued rebel):
1. I don't know if you have ever read all the EULAs you had to sign for using your current software, but every bit of that was legally binding we'd all be in a lot of trouble. Since I'm not one for the American dream of getting rich from a lawsuit you will never see me claiming that SRO is legally obligated to do anything, but I do believe they have a moral obligation to help out their customers when they file a legitimate complaint. It is clear that there have been some severe security problems with SRO, so it would seem only fair to me that SRO would help out those customers that fell victim because of that.
6/7. When I got hacked I sent several polite emails and bugreports to SRO. In those I detailed how I got hacked, which security problem caused this (it's one of the things that was in the recent security fixlist actually), and I sent them detailed information about my account (which was changed around January 2nd), the IP address used to play that character (which was changed around January 2nd), and screenshots of the hacker globalling and of all my PayPal payments on the account. Although I'm sure that some people can fake a source email address, the list of people capable of catching the reply is a lot smaller, and they almost always leave a trail that could be used for hacking prosecution. I don't see how much more proof SRO could have wanted, but after the initial request for more information (yes, I did get a response after my first hacked report, for which I have thanked them) things were silent for 3 weeks, and were likely to remain silent had not morningdew picked it up a few days ago. I have already seen 4 threads from gratefull people thanking her for writing them back.
Please don't give up on this community yet. Yes, there are plenty of (rude) people who should just be ignored, but you'll find those anywhere you go. There are also a lot of good people here, and if some of those have a legitimate complaint it would be nice if you could work with them to help them out.
Also: resources are indeed finite, but when I read that morningdew and her crew often put in 20 hour working days I do believe there's a serious staffing problem. If SRO cannot hire new people, just let them use the helpful people in this community. There are plenty of mature helpful knowledgable people here that would love to devote their time for free to help out. I'm 34, hold a masters degree in computer science, and am hereby volunteering my time.
I'm sure they know by now where to reach me.
morningdew
