Dutch people with @HOME provider can't play SRO anymore!!!!!

eMMen_Mark0s · Post by **eMMen_Mark0s** » Sun Sep 17, 2006 2:02 pm

It's a program... :wink:

For more info: http://www.silkroadforums.com/viewtopic.php?t=16447

Booster · Post by **Booster** » Sun Sep 17, 2006 3:13 pm

OMG stupid pll @ @home

I tolt them the problem they said to me srry we cant help you there are to much problems go fix it our self....

I wish i had a nuke to kill them

:P OMG.....

I hope by waiting a couple of days the problem will be over...

Willemg · Post by **Willemg** » Sun Sep 17, 2006 3:19 pm

I just got the same standard email;

Geachte heer,

Hartelijk dank voor uw e-mail.

Met dit specifieke probleem kunnen wij u helaas niet via e-mail helpen.

Wij vragen u daarom vriendelijk te bellen met onze Klantenservice: 0900
- 0740 (lokaal tarief). Wij helpen u dan graag verder.

De Klantenservice is bereikbaar op maandag tot en met vrijdag van 08:00
tot 22:00, op zaterdag en zondag van 10:00 tot 18:00. Wij bieden u onze
excuses aan voor het ongemak.

Heeft u nog vragen, dan kunt u ook terecht op onze online help via http://help.home.nl/.

Wij vertrouwen erop u hiermee voldoende te hebben geinformeerd.

Met vriendelijke groet,

@Home
Afdeling Klantenservice

Behandeld door: John van Oosten!

But we still need to mail and call to let them know how desperate we are

Booster · Post by **Booster** » Sun Sep 17, 2006 3:27 pm

Oke WOOT WOOT

Huston we have a new message

THE SERVER IS IN EXAMINATION OR OUT OF WORKING TIME. CONNECT HTTP://WWW.SILKROADONLINE.CO.KR TO SEE MORE INFORMATION...

mm new website adress lol no more .net

:P

LOL but you need a translator :S:S

sybergirl · Post by **sybergirl** » Sun Sep 17, 2006 4:10 pm

Hey,
I send a message to troubles@Home with all the mails from @Home.
The look if @Home does good work.
The don't as we see.
I hope the can do something that @Home help there clients better.

If you want send a mail too you must register om this site as supporter.

I hope it helps.

http://www.troublesathome.nl/index.php? ... =aanmelden

Willemg · Post by **Willemg** » Sun Sep 17, 2006 4:42 pm

hehe nice,
I did that to and send it to: klachten@home.nl and support@home.nl
with a copy of all the mails here posted.

I deleted your names.

I asked if they could send it to the teamleader, as someone told us before.

flameigno · Post by **flameigno** » Sun Sep 17, 2006 5:04 pm

if this goes on for another weak im droping my dang internet provieder and geting dsl if comcast dosnt server me..... lol....

kkiller · Post by **kkiller** » Sun Sep 17, 2006 5:22 pm

the proxied thing does not work for me :banghead:

Chaud · Post by **Chaud** » Sun Sep 17, 2006 5:23 pm

kkiller wrote:the proxied thing does not work for me

Then post in the correct thread, with a ss or the text of the problem.

Sjaals2 · Post by **Sjaals2** » Sun Sep 17, 2006 5:55 pm

To make things worse, this is my respond from @SLOOM :

Met dit specifieke probleem kunnen wij u helaas niet via e-mail helpen.

Wij vragen u daarom vriendelijk te bellen met onze Klantenservice: 0900
- 0740 (lokaal tarief). Wij helpen u dan graag verder.

De Klantenservice is bereikbaar op maandag tot en met vrijdag van 08:00 tot 22:00, op zaterdag en zondag van 10:00 tot 18:00. Wij bieden u onze excuses aan voor het ongemak.

Heeft u nog vragen, dan kunt u ook terecht op onze online help via http://help.home.nl/.

Wij vertrouwen erop u hiermee voldoende te hebben geinformeerd.

Met vriendelijke groet,

@Home
Afdeling Klantenservice

Behandeld door: John van Oosten

Sjaals2 · Post by **Sjaals2** » Sun Sep 17, 2006 6:02 pm

AND NOW... they expect that i gonna call, to hear a another stupid answer ???

.
What they thinking over there ???

We better don't pay those days at @home, see service contract....
And claim the ticket and pet.........

Never seen such provider, they only sit still and hope there will be a another day...

Hope there are good ISP's here in the Netherlands

Sinemet · Post by **Sinemet** » Sun Sep 17, 2006 8:23 pm

**** YOU @HOME!!!

I'm getting signs of withdrawl. Is has now been 4 days

I want to play goddammit

Willum · Post by **Willum** » Sun Sep 17, 2006 8:31 pm

Another frustraded @Home user over here

It seems @Home is not the party to blame, it aint a dns problem. I believe the IP range @Home is using has been banned, but for what reason? I really would like to know why...

Sjaals2 · Post by **Sjaals2** » Sun Sep 17, 2006 8:39 pm

Hi Willum,

I guess u haven't right that one.
A helpdesk assistant logged in and describe me the game.
@Home itself can reach it, with the same numbers ....

Juey · Post by **Juey** » Sun Sep 17, 2006 8:39 pm

Ok i got BBB one of the swedish ISP that couldnt access SRO, and this is how i got it to work. First go here http://silkroadforums.com/viewtopic.php?t=16447 I did everything the topic starter wrote in his first post except for one thing. I used Vapors IP and port (as he wrote in the 4th page of this thread: Anyone using proxifier use 68.230.40.118 Port 10777 this works im playing right now and have been all day)
Then it works like wonder

kkiller · Post by **kkiller** » Sun Sep 17, 2006 8:47 pm

IT WORKD ALL HAIL U

Willum · Post by **Willum** » Sun Sep 17, 2006 8:52 pm

Sjaals2 wrote:Hi Willum,

I guess u haven't right that one.
A helpdesk assistant logged in and describe me the game.
@Home itself can reach it, with the same numbers ....

Ofcourse the helpdesk agent can login, they are not on the same network as we are using! They have a business account, more reliable and stable.

Willemg · Post by **Willemg** » Sun Sep 17, 2006 8:56 pm

i mailed Joymax again;

hello,

I cannot connect to the silkroad site and game.
i am the guildmaster of the lvl 4 Modelmasters guild and i really need to get online. but since the update 4 or 5 days ago i cant get online (all the members with my provider (@home)can't )
My monkey is gonna die and also my wolf and my gold ticket is running out.
Now i can't connect i'm getting behind in lvl and exp.points and sp points.

i checked my DNS IP and thats the folloing IP:
DNS- servers XXX.XX.XXX.XX
XXX.XX.XXX.XX

can you help me (all the @home users) to get online again?

tnx and regards,

phulshof · Post by **phulshof** » Sun Sep 17, 2006 10:01 pm

Since I'm using XS4ALL I don't have this problem, but should I have been a customer with @home, I think the following email migh thave gotten their attention (copy to all the right people):

Dear sir/madam,

My connection problems with the Silkroad game seem to be an issue between you and Joymax. This game is one of the main reasons for me to have this internet connection, and if you cannot find a solution within 2 days then I will find an ISP that can.

Regards,

.....

Now have all @home SRO players send this type of email, and see how quickly they can fix things.

Crumpets · Post by **Crumpets** » Mon Sep 18, 2006 2:07 am

MOTHERF******

Dit is een automatisch gegenereerd bericht.
Reacties op dit bericht zullen niet in behandeling worden genomen.

Geachte @Home abonnee,

Bedankt voor uw bericht: Vraag - Internet - Wijzigingen

In verband met de vele verzoeken tot wijziging en/of informatie aan de
afdeling klantenservice, vragen wij u rekening te houden met een langere
antwoordtermijn dan gebruikelijk.

Wij vragen daarbij om uw begrip en excuseren ons voor het ongemak.

Uiteraard streven wij ernaar uw e-mail op zo een kort mogelijke termijn
in behandeling te nemen.

We maken van deze gelegenheid gebruik om u te wijzen op onze
hulppagina's met informatie over abonnementswijzingen op
http://help.home.nl/wijziging.

Met vriendelijke groet,

Klantenservice @Home
Essent Kabelcom

Lil' bitches, i'll wait max till tuesday morning. otherwise its a diff ISP, ..... wankers, oh and

@Sinemet, I called @home like on saturday, and got this pretty cool dude, said hes leaving @home soon cause they are shit.. even advised me to switch rofl

stockatansky · Post by **stockatansky** » Mon Sep 18, 2006 9:41 am

Probeer is in het volgende bestand:

C:\WINDOWS\system32\drivers\etc\hosts

Dit toetevoegen:

121.128.133.12 http://www.silkroadonline.net

Dan opnieuw opstarten.

Ik weet niet zeker als het werkt.

Crumpets · Post by **Crumpets** » Mon Sep 18, 2006 9:44 am

Site and .exe both still with that ip u gave, won't start up

Sinemet · Post by **Sinemet** » Mon Sep 18, 2006 11:58 am

Lol, @home just sucks big time. That's why I don't want to work there anymore. It just sucks

Willum · Post by **Willum** » Mon Sep 18, 2006 1:48 pm

stockatansky wrote:Probeer is in het volgende bestand:

C:\WINDOWS\system32\drivers\etc\hosts

Dit toetevoegen:

121.128.133.12 http://www.silkroadonline.net

Dan opnieuw opstarten.

Ik weet niet zeker als het werkt.

Nope, this won't work because the @Home problem ain't a DNS problem. The IP range @Home uses has been banned (or whatever), for what reason we still don't know...

Willemg · Post by **Willemg** » Mon Sep 18, 2006 2:02 pm

this is working!! i played yesterday, without dc's and let it run with a stall at night. perfect!

Juey wrote:Ok i got BBB one of the swedish ISP that couldnt access SRO, and this is how i got it to work. First go here http://silkroadforums.com/viewtopic.php?t=16447 I did everything the topic starter wrote in his first post except for one thing. I used Vapors IP and port (as he wrote in the 4th page of this thread: Anyone using proxifier use 68.230.40.118 Port 10777 this works im playing right now and have been all day)
Then it works like wonder

but,...
only silkroad and the silkroad website did work and nothing else.
so i deleted Proxifier and my internet works fine again and no SRO :cry:

Willemg · Post by **Willemg** » Mon Sep 18, 2006 2:06 pm

i've got an answer from troubles@home:

DNS probleem is al meerdere malen door ons aangekaart bij @home (zie
verslagen). Zij draaien eens in de zoveel tijd een scriptje om
reverse-DNS weer te fixen. Ons inziens doen ze dat domweg niet vaak genoeg.

Doei,
Dennis

and from @home to:

Geachte heer,

Naar aanleiding van uw e-mail informeren wij u als volgt.

Wij hebben inmiddels van meerdere abonnees deze melding ontvangen. Deze
meldingen zijn doorgestuurd naar onze Technische Dienst. Zij zullen dit
probleem nader gaan onderzoeken en zo spoedig mogelijk oplossen. Wij
vragen u om uw geduld.

Onze excuses voor het ongemak.

Heeft u nog vragen, dan kunt u ook terecht op onze online help via http://help.home.nl/.

Wij vertrouwen erop u hiermee voldoende te hebben geinformeerd.

Met vriendelijke groet,

@Home
Afdeling Klantenservice

Behandeld door: Silvia Janssen

but from Joymax,.... nothing, again :cry:

eMMen_Mark0s · Post by **eMMen_Mark0s** » Mon Sep 18, 2006 3:41 pm

mhhh..... 2 days ago they said: only 2 days and then it is fixed...
now it's 2 days later... :banghead:

Power2All · Post by **Power2All** » Mon Sep 18, 2006 7:02 pm

Use different DNS servers.
18.70.0.160
18.71.0.151

Should be working.

I would advice to put it back to Automatic when @home fixed the issue.

Sinemet · Post by **Sinemet** » Mon Sep 18, 2006 7:15 pm

doesn't work for me

Willum · Post by **Willum** » Mon Sep 18, 2006 8:33 pm

Power2All wrote:Use different DNS servers.
18.70.0.160
18.71.0.151

Should be working.

I would advice to put it back to Automatic when @home fixed the issue.

Again, it ain't a dns problem so don't bother trying this. A lot of ip ranges has been banned by Joymax for whatever reason, including the ranges @Home uses. The only party who can solve this problem is Joymax.

Silkroad Online Forums

Dutch people with @HOME provider can't play SRO anymore!!!!!

Send a message to Troubles@Home