JOYMAX FAIL ! ! !

[Strwarrior]

someone should copy/paste the letter about the honor weapons and see if they get the same reply lol

nice idea xD

[SwordCloud]

Contact support is a big joke...

+1

+2 i lol'ed

[DragOon]

Contact support is a big joke...

+1

+2 i lol'ed

+3
heh dam koreans got no clue ........
i recently had a chargeback issue tho and they helped me more than paypal, koreans have answer bots, paypal tamed cats on keyboards.

[Slimas]

God damnit, they've failed again...

Hello, This is Silkroad Online.
Your question has been answered as below.

Dear Valued Customer,

Greeting from Joymax Customer Support Team!
We have received your email regarding regarding lag issue and bots in game.
We are sorry for the inconvenience that this may have caused you.
>> Lag issue

We would like to inform you that choppiness during the game such as lag can be caused by various internal elements.
As an example, hardware and system-related problems can cause choppiness.
Problems can be caused by your PC's CPU, memory, graphics driver, etc. As well, the operational environment of the PC, the internal server problems and the extremely high number of users etc. can cause lags.
Examples of lag causes:
1. Virus and/or malicious code -> Solution: Scan and cure.
2. Overloading and crashing due to multiple application programs -> Solution: Minimize the number of applications running.
3. Internet line speed delay -> Inquire of internet service provider
-Note) Internet line speed website: National Information Society Agency > Speed Test page
The causes mentioned above are given as an example. Identification of a precise cause is difficult as there can be a variety of reasons.


Please optimize your PC and confirm the system requirements for the game before playing the game.

>> Bots in game:

We would like to inform you that we are not going to stop getting rid of bots in game. It is one of the reasons why we have server inspection. Thank you for letting us know your concern for this issue. We are taking this into consideration and rest assured that we will do our best to banned and remove bots in game.

This is not the end and our war against the bots continues...

Thank you for your support and have a great day! ^_^v..


* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.


Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at http://www.joymax.com/silkroad.

Sincerely yours,
Joymax Customer Support Team

The same as topic authors answer... Fack matter!!! Why i'm still playing this shit game?! Reply Bot FTW.

[4days]

<<Removed. - Ru>>

[Goobronicus]

^Might want to remove that web address unless you want to be banned.

OnT - I sent the question as well, wondering if I'll get the same answer lol.

[torumees]

Me:

[Bug Report] Bug in mainpage
Web
- Legend IV Plus, Teaser Page, ROC has been opend.

Not opend but opened.

Also, when we will see new login system? Current one is not good! It will take 3 hours to log in to SRO!?!!!
This pisses me off that you don''t fight agains bots. "Massive" bot punishments are jokes and does nothing! Servers are 24/7 unacessable and I am not going to buy Premium ticket because of your job is not done in right way!

Replay

Code: Select all

 Hi, this is the Joymax Customer Support Team! We have received your e-mail about botting that's taking place in our servers, as well as the Legend IV PLus expansion. We are sorry for the inconvenience that you're experiencing. We also thank you for the concern. However, rest assured that our bot banning every week is very active and will continue to do so until they are all removed from the game. Please bear with us on this issue. As for the Legend IV Plus trailer, that was just a figurative phrase to indicate that Roc is going to be available.

 

For more information about Silkroad Online, please visit our website http://www.joymax.com, you will find a lot of useful topics and announcements there.

What the?
Did I ask about Legend 4+??
Support?
All bots removed...yea right. But why then only 50 bots per server? Are they blind?

[.curve]

Me:

[Bug Report] Bug in mainpage
Web
- Legend IV Plus, Teaser Page, ROC has been opend.

Not opend but opened.

Also, when we will see new login system? Current one is not good! It will take 3 hours to log in to SRO!?!!!
This pisses me off that you don''t fight agains bots. "Massive" bot punishments are jokes and does nothing! Servers are 24/7 unacessable and I am not going to buy Premium ticket because of your job is not done in right way!

Replay

Code: Select all

 Hi, this is the Joymax Customer Support Team! We have received your e-mail about botting that's taking place in our servers, as well as the Legend IV PLus expansion. We are sorry for the inconvenience that you're experiencing. We also thank you for the concern. However, rest assured that our bot banning every week is very active and will continue to do so until they are all removed from the game. Please bear with us on this issue. As for the Legend IV Plus trailer, that was just a figurative phrase to indicate that Roc is going to be available.

 

For more information about Silkroad Online, please visit our website http://www.joymax.com, you will find a lot of useful topics and announcements there.

What the?
Did I ask about Legend 4+??
Support?
All bots removed...yea right. But why then only 50 bots per server? Are they blind?

1. Don't complain here.
2. Don't correct their mistakes if your shit is going to have mistakes. Makes you seem like an ass.