Joymax MADE me quit, lvl 99 bowman

[Taharial]

I didn't read all the reply, but i'm too drunk to do so, so sorry.
My guild member had the exactly same problem. ----> viewtopic.php?f=2&t=108382

The problem is coming from the last comand post (the one that is near to the mountine) when you dc there you get stuck. I fixed hos char by logging in to another server, making a new char, lvl up to 2-3 and then his char was ok.
The problem is we had 2 more players stucked there. but they were somehow stucked at the teleports, so they got unstucked the next FW.
So my advice is, try the thing with the other server, or if it doesn't work, well... wait until next FW (your guild must be registradet again for the bandit FW) and you will be ok... i hope....

I will try right now the thing with another char and will give a reply after.
Second, how can the guild be registered to the next bandit FW if i'm the guild master and can't log in :|

Well that is pretty big problem.....
I don't know what advice to give you....
We had 3 chars crucked - one was inside, the same place as you, and i unstucked it with the logging in into another server.
Other two were stucked at the teleport, one was debugeed after 2 weeks, when we were at the FW and he logged in in the time of the FW.
The other one was unstucked after 4 wekks again in the time of the FW.
Sorry i can't help you, when i posted my topic some people gave me good advice, but they were including some illegal actions(they gave it in PMs), so i can't post them here.
I didn't need to use them because i unstucked the char, but it sounded logicly that it could help. Still it was illegal....

So if one got unstucked in 2 weeks and another in 4, this also can take like 4months or forever.. damn you joymax

[wootpops]

friends char got stuck 1 bug report 1 week and her char wasn't stuck anymore, it wasn't stuck in the same spot as you but same bug.

[_sr972_]

Some time ago i would adive you to use Nubcoders tools, but dunno know if they are still available. There was something like an unstuck feature in one of his tools.

Or maybe you know one of the "bad" guys who has a working clientless tool with teleport funktion, perhaps this may help. dunno know if i got a working one here currently.

[Taharial]

friends char got stuck 1 bug report 1 week and her char wasn't stuck anymore, it wasn't stuck in the same spot as you but same bug.

I've sent the bug report

[CrimsonNuker]

Good game.

[Oryx]

Don't freak out. You should be unstuck after the next inspection. After all, why would Joymax want a paying customer to quit?

[NuclearSilo]

Some time ago i would adive you to use Nubcoders tools, but dunno know if they are still available. There was something like an unstuck feature in one of his tools.

Or maybe you know one of the "bad" guys who has a working clientless tool with teleport funktion, perhaps this may help. dunno know if i got a working one here currently.

+1
if you login with clientless, you wont get DC

[Breed]

Oh no, you cant get into Bandit fortresss
Your uni lost because you werent theeereee
If you dont like it so much I dont think you would have grinded to 99.

Go job.
I know, it's a crazy idea.

[FCPORTO]

LOL Joymax is the dumbest comany i have ever seen!!
I paid 50 silks (5USD) via Paypal and paypal reversed the payment because it occurs one error on trsnaction i asked joymax if i can give the fcking 5 usd back to them with my father´s paypal email and they dont let me pay.
Conclusion: Joymax only cares about the gold , so they want me to start again for get even more gold,all emails that they replied,"behind them text" it says -"start again plz we will get more money",LMAO, fck you joymax ,of course i wont start agaIN!

[Taharial]

I got this response from them:

Hello. this is Silkroad Online.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



We have received your email today regarding a report that your character got stuck in the Bandit Fortress. We apologize for any inconvenience that this may have caused you and we really understand your frustration about this matter. We will submit this report directly to our Game Operations team for further investigation. As much as we would like to provide you an exact date and time as to when will this issue be resolved we can?t, because the investigation is being handled by a special team and not the email customer support. Nevertheless rest assured that we are dealing with it as soon as possible so you could resume playing the game. Thank you very much and have a great day.



* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Best regards,

Joymax Customer Support Team

[Gaigemasta]

Hello,

I want to tell you how Joymax made me quit this game, all my months of play, my money, now it's over.

Today i was at FW @ Bandits, I died and after teleport i got DC, no problem here, after that i logged to game, i enter my ID and pw and logged on, i saw my char had 0 HP so normaly must resurect in town, i click Start and i log in the area of Bandit Fortress in a mountain and after 2-3 sec i DC, i tried it 50 times every time i log on i get dc, i gave my infos to a friend to try, same problem.

Joymax bugs wanted me to quit, i don't know what to do now as i was lvl 99 and 70% just 30% to hit 100 and i can't start over again because i spent a lot of time and money.

"Thank you" Joymax

(I can't send a premium e-mail about this because my premium expired few days ago)

EPIC FAIL!



But sending a bug report will do you good, they might tele you back to jangan at the very character spawning point, but there are guides on how to fix it in the GUIDE SECTION

[Nyx]

May I just point out that you don't need a premium ticket running to use the premium mail service. It's if you have bought silk in x amount of days (can't remember exact time frame).

[_sr972_]

I got this response from them:

Hello. this is Silkroad Online.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



We have received your email today regarding a report that your character got stuck in the Bandit Fortress. We apologize for any inconvenience that this may have caused you and we really understand your frustration about this matter. We will submit this report directly to our Game Operations team for further investigation. As much as we would like to provide you an exact date and time as to when will this issue be resolved we can?t, because the investigation is being handled by a special team and not the email customer support. Nevertheless rest assured that we are dealing with it as soon as possible so you could resume playing the game. Thank you very much and have a great day.



* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Best regards,

Joymax Customer Support Team

Don't want to destroy your hopes, but this is a 100% automatic generated email. got it already 10 times with some different cases ^_^

I will look while the weekend if i got some clientless tools, that may help you, but i can't promisse, that i still have 'em.

[Mirosuke]

I got this response from them:

Hello. this is Silkroad Online.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



We have received your email today regarding a report that your character got stuck in the Bandit Fortress. We apologize for any inconvenience that this may have caused you and we really understand your frustration about this matter. We will submit this report directly to our Game Operations team for further investigation. As much as we would like to provide you an exact date and time as to when will this issue be resolved we can?t, because the investigation is being handled by a special team and not the email customer support. Nevertheless rest assured that we are dealing with it as soon as possible so you could resume playing the game. Thank you very much and have a great day.



* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Best regards,

Joymax Customer Support Team

Don't want to destroy your hopes, but this is a 100% automatic generated email. got it already 10 times with some different cases ^_^

I will look while the weekend if i got some clientless tools, that may help you, but i can't promisse, that i still have 'em.

Automated? orly? o_O

[Taharial]

Hello,

I want to tell you how Joymax made me quit this game, all my months of play, my money, now it's over.

Today i was at FW @ Bandits, I died and after teleport i got DC, no problem here, after that i logged to game, i enter my ID and pw and logged on, i saw my char had 0 HP so normaly must resurect in town, i click Start and i log in the area of Bandit Fortress in a mountain and after 2-3 sec i DC, i tried it 50 times every time i log on i get dc, i gave my infos to a friend to try, same problem.

Joymax bugs wanted me to quit, i don't know what to do now as i was lvl 99 and 70% just 30% to hit 100 and i can't start over again because i spent a lot of time and money.

"Thank you" Joymax

(I can't send a premium e-mail about this because my premium expired few days ago)

EPIC FAIL!



But sending a bug report will do you good, they might tele you back to jangan at the very character spawning point, but there are guides on how to fix it in the GUIDE SECTION

Yes someone left here a link with that guide, i tried all the methods, tried to move (impossibiel, made a char on another server lvl him(nothing happend), made a char on the same server(nothing happened)
I hope it will get unstuck after the next inspection

[_sr972_]

We have received your email today regarding a report that your character got stuck in the Bandit Fortress. We apologize for any inconvenience that this may have caused you and we really understand your frustration about this matter. We will submit this report directly to our Game Operations team for further investigation. As much as we would like to provide you an exact date and time as to when will this issue be resolved we can?t, because the investigation is being handled by a special team and not the email customer support. Nevertheless rest assured that we are dealing with it as soon as possible so you could resume playing the game. Thank you very much and have a great day.


Automated? orly? o_O

Yeah rly, is it that hard to put one line in the automsg? kthxbye

[lopasas]

im sure in the "toj?" theres a secret message written by joymax that players can use bots
but nobody has ever found it
its pretty sad, joymax can use bots and we cant

[warfire6395]

LOL Joymax is the dumbest comany i have ever seen!!
I paid 50 silks (5USD) via Paypal and paypal reversed the payment because it occurs one error on trsnaction i asked joymax if i can give the fcking 5 usd back to them with my father´s paypal email and they dont let me pay.
Conclusion: Joymax only cares about the gold , so they want me to start again for get even more gold,all emails that they replied,"behind them text" it says -"start again plz we will get more money",LMAO, fck you joymax ,of course i wont start agaIN!

do u mean money as in dollars? rofl

[CrimsonNuker]

I got this response from them:

Hello. this is Silkroad Online.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



We have received your email today regarding a report that your character got stuck in the Bandit Fortress. We apologize for any inconvenience that this may have caused you and we really understand your frustration about this matter. We will submit this report directly to our Game Operations team for further investigation. As much as we would like to provide you an exact date and time as to when will this issue be resolved we can?t, because the investigation is being handled by a special team and not the email customer support. Nevertheless rest assured that we are dealing with it as soon as possible so you could resume playing the game. Thank you very much and have a great day.



* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Best regards,

Joymax Customer Support Team

Don't want to destroy your hopes, but this is a 100% automatic generated email. got it already 10 times with some different cases ^_^

I will look while the weekend if i got some clientless tools, that may help you, but i can't promisse, that i still have 'em.

Automated? orly? o_O

Its not hard for a program to scan the email for key-words and then fill in the blanks

[NuclearSilo]

try to put a title "bot blah blah..." then in the post write smt totally off topic See what they will answer.

[jabbers]

Code: Select all

[Vinyl]

Code: Select all

[Himura]

There is a way to fix this problem. You have to walk the dark path tho... Log in clientless and acticvate a return scroll or let yourself PK by an other char. (anyone with s-b*t is able to do that as far as i remember). Good luck with your char!

[CryNoMore]

that's why I prefer private servers these days...JOYMAX = FAIL

[Taharial]

I got my char unstucked after inspection, my other guild mate he did not got it unstucked because he did not had silk to use the premium service.

I logged after inspection and it teleported me near the storage.

Thanks all for the help anyway.

You can close the topic now, cheers!

[TheKnight]

Just Wanted to post here before someone closes the topic. And Gratz Taharial!

[_MvP_]

LOL Joymax is the dumbest comany i have ever seen!!
I paid 50 silks (5USD) via Paypal and paypal reversed the payment because it occurs one error on trsnaction i asked joymax if i can give the fcking 5 usd back to them with my father´s paypal email and they dont let me pay.
Conclusion: Joymax only cares about the gold , so they want me to start again for get even more gold,all emails that they replied,"behind them text" it says -"start again plz we will get more money",LMAO, fck you joymax ,of course i wont start agaIN!

do u mean money as in dollars? rofl

Nope, he meant real gold, he was paying silk with real gold

[garner]

Spoiler!

I got this response from them:

Hello. this is Silkroad Online.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!



We have received your email today regarding a report that your character got stuck in the Bandit Fortress. We apologize for any inconvenience that this may have caused you and we really understand your frustration about this matter. We will submit this report directly to our Game Operations team for further investigation. As much as we would like to provide you an exact date and time as to when will this issue be resolved we can?t, because the investigation is being handled by a special team and not the email customer support. Nevertheless rest assured that we are dealing with it as soon as possible so you could resume playing the game. Thank you very much and have a great day.



* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Best regards,

Joymax Customer Support Team

My char got bugged at bandit fort war also. My GM made the command post near mountain at gate 3.
Already sent a msg to bug report and gues what they replied...

Spoiler!

09:48:17 21/08/2009 [Silkroad Online Standard Time]


This is Silkroad Online Support who seeks a customer satisfaction with first priority.



Hello. this is Silkroad Online.


Dear Valued Customer,



Greetings from Joymax Customer Support Team!

We have received your message regarding your character being stuck in the Bandit Fortress area.



We are sorry for the inconvenience that you are experiencing. We have forwarded this issue to our designated support team for investigation. Rest assured that a solution shall be provided to you in the soonest time possible. Thank you very much for understanding.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Sincerely yours,

Joymax Customer Support Team

I tried to login another server and make a char there, didn't worked.
I logged in another char from same account, it had no problem, didn't unstucked my other char.
I tried to move it fast after loading screen... no result.

Now i'm waiting for joymax turn, since I got this "Dear Valued Customer" (LOL -.-")

[butcha]

naa, just quit for peace, sooner or later you'll quit at cap 120 or more

Sooner or later you will die anyways, so why don't you just kill yourself right now

[jabbers]

i wanna kno where the golds at?