ANSWER: Hello. this is Silkroad Online.
Dear Valued Customer,
Greetings from Joymax Customer Support Team!
We have received your email regarding disconnectio in game.
We are sorry for the inconvenience. We assure you that we'll do our best to help you out with your concern. Choppiness during the game such as lag can be caused by various internal elements.
As an example, hardware and system-related problems can cause choppiness. That is, problems can be caused by your PC's CPU, memory, graphics driver, etc. As well, the operational environment of the PC, the internal server problems and the extremely high number of users etc. can cause lags.
Examples of lag causes:
1.Virus and/or malicious code -> Solution: Scan and cure.
2.Overloading and crashing due to multiple application programs -> Solution: Minimize the number of applications running.
3.Internet line speed delay -> Inquire of internet service provider
-Note) Internet line speed website: National Information Society Agency > Speed Test page
The causes mentioned above are given as an example. Identification of a precise cause is difficult as there can be a variety of reasons.
Please optimize your PC and confirm the system requirements for the game before playing the game.
* It is also possible that your networking device (router and/or modem) is having some technical issues
* We'll take note of the problem and check the system too for any technical difficulties.
Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at http://www.joymax.com/silkroad.
Sincerely yours,
Joymax Customer Support Team
i have no idea what are they doing there
i asked them to login and activate prem but asnwered me what makes lag 
