E-mail Service Started

[Extrme_G]

Hello. This is Silkroad Online.

We have started E-mail service from today.

To prevent spam message and give our users answer as fast as we can E-mail Service will start as premium service to premium users only.

When E-mail service stabilized and established, we are planning to provide this service to all users of Silkroad Online.

Our E-mail service could be delayed or answers could be not satisfied due to the first time opening E-mail service.

However, we will try our best to improve this E-mail service.

Thank you.


OMG It seems joymax care Isro what do you think guys ?

[TomH]

I think no.

Because the ammount of spam they get JUST FROM BUG REPORT is far beyond what they can handle. Now an email service? dumbasses.

[Toshiharu]

I think no.

Because the ammount of spam they get JUST FROM BUG REPORT is far beyond what they can handle. Now an email service? dumbasses.

Which is why you need premium. You spam, you're banned.

[LillDev!l]

If they actualy do awnser questions/request i think its a nice idea ^__^
Shoul'nd complain about it

[TomH]

Well, It would be quite good. Just the ammount of spam they would get it would take around 2 weeks for them to reply back.

[Lowis]

CUSTOMER SUPPORT!!!!!!!!!!!!!!!!!



EDIT: I'll update you if i get anything back or if it is fixed!

[Doppleganger]

Your hopes, don't get them up.

[kaperucito]

Nice! This is the first step to make this game more enjoyable ^^
But only for Premium users... Thi$ i$ the real face of Joymax XD

[penfold1992]

sorry i have no idea how this improves the game. can sum1 explain why this makes a difference?

[Extrme_G]

Nice! This is the first step to make this game more enjoyable ^^
But only for Premium users... Thi$ i$ the real face of Joymax XD

When E-mail service stabilized and established, we are planning to provide this service to all users of Silkroad Online.

[Crumpets]

Nice! This is the first step to make this game more enjoyable ^^
But only for Premium users... Thi$ i$ the real face of Joymax XD

??!


Would you rather as a company have:

A: People who don't support the game bitching at you, ( Hundreds of Thousands )
B: People who occasionally buy silk for a pet or so who bitch about everything,
C: The actual prem users who every month dish out money to play. ( Smallest group )



I know as a company who I would pick : )

[_Shinigami_]

lol just another reason for people to buy premium =/

i doubt they will respond personally
you ask a question or something
and get the same reply over and over again.

[CeLL]

if im paying for a game, i deserve support, this has been the arguement for as long as i can remember. the games free2play, i support it, SUPPORT ME.

[RogueKiller]

sorry i have no idea how this improves the game. can sum1 explain why this makes a difference?

It doesn't.
It just makes it so people think that buying silk will get their questions and problems fixed. Not what they are probably doing is getting the non silk buyers to buy some silk. Since some of them can buy silk but choose not to unless customer service is improved.
In reality though this will fix problems but not the kind to get hopes up. Just like the picture above, stuff like glitches.

[PR0METHEUS]

Well, It would be quite good. Just the ammount of spam they would get it would take around 2 weeks for them to reply back.

Isn't that what server-side spam filters are for?

[sama98b]

When talked to koreans in ksro and they told that even they get 0 game support.
At that point give up on any hope that isro will get any support at all.

Well maybe they make this premium support to help stuck premium users unstuck
so they keep buying silk Or sell gold/sun for silk users

[Quetzalcoatl]

Come on people, email support. A good step. The only problem is people dont trust Joymax, dont really care for them since all this time they have been hiding in a whole. Now that they are coming out of it, its best they fix this up little by little.

[dragonsoulz]

now is ur chance botters to give urselves up b4 u get reported

[Lowis]

JUST GOT A REPLY WOOT THAT WAS FAST!!!!



Check the screenshot in my above post on what i sent them this morning.

I have a glitched SUMMONED bear in my storage been like that since Legend 2...

Can't wait to get it unglitched!

[Azilius]

By premium do they mean people who buy silk or people who buy Prem ticket?

[sama98b]

now is ur chance botters to give urselves up b4 u get reported

Or maybe it's chance for boters who buy premiums to get rid of freeloader legits ?

[Crumpets]

Just to test if they will ever do anything I did :

Code: Select all

1     Silkroad Online     General     [General] Regarding lvl 89 quest Rahid 2 reward.     12/24/2008

If they fix it .. you will know this service works ;p

[Lowis]

By premium do they mean people who buy silk or people who buy Prem ticket?

No, You must have SILK remaining on your account to use the service... I found that out the hard way.

[Lempi]

\_/

My care cup is empty.
Remember, this is joymax we are talking about. Don't forget to ask about the huge bot ban lists on Babel

[Crumpets]

Hello. this is JOYMAX.
answer is here.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!

We've recently received your e-mail regarding the "Ability Revolution Scroll" which you received from the Rahid 2 quest as a reward. According to your statement, you're unable to level-down your skills after clicking on the said item, despite displaying the skill allocation window.

We're sorry for the inconvenience that you're experiencing.

We've already forwarded this concern to the development team. Please rest assured that the issue will be resolved in due time. If you have found other bugs in Silkroad Online, please don't hesitate to address this concern to us.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Sincerely yours,

Joymax Customer Support Team

We will see what happens I guess ;o

[[SD]Kratos]

let's just see if they fix the quest or not, and we will know

[BalkanFanaticS]

Nice! This is the first step to make this game more enjoyable ^^
But only for Premium users... Thi$ i$ the real face of Joymax XD

When E-mail service stabilized and established, we are planning to provide this service to all users of Silkroad Online.

too bad its never gonna happen , put dat on my momma

[Azilius]

Hello. this is JOYMAX.
answer is here.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!

We've recently received your e-mail regarding the "Ability Revolution Scroll" which you received from the Rahid 2 quest as a reward. According to your statement, you're unable to level-down your skills after clicking on the said item, despite displaying the skill allocation window.

We're sorry for the inconvenience that you're experiencing.

We've already forwarded this concern to the development team. Please rest assured that the issue will be resolved in due time. If you have found other bugs in Silkroad Online, please don't hesitate to address this concern to us.



Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Sincerely yours,

Joymax Customer Support Team

We will see what happens I guess ;o

I stopped reading there..mind filling me in?

Seriously though, I'm fairly amazed that this has been implemented. Do you have an active premium or just silk on your account?

[Crumpets]

I stopped reading there..mind filling me in?

Seriously though, I'm fairly amazed that this has been implemented. Do you have an active premium or just silk on your account?

Both ... basically they answered my mail with a human .. not an uatomated response. Said they would forward it to the dev. team ;o

[SaveMe]

god some of your people never happy always got something to say always
there always some "negatived" person the have to say something bad about it
this is good for people that pay for this game and thas it. you don't pay you don't get fast answer now bye noob. is like real life, if you got a customer who always buy from you
you will always want to make him happy and thas what they doing they dont care about you free players ok they dont care for cheap people.