Blocked Until 2108??!!!!

[almuhandis]

So I tried logging in just now, after they closed the servers, and they blocked my account because I opened Paypal case a while ago when I didn't get my silk (they were doing an inspection). I couldn't close the case because Paypal wouldn't let me (gave some stupid error everytime I tried).

Has anyone else ever had this experience before and have you gotten your account back?

Really, really, pissed at the moment. Joymax doesn't even have any proper support I can contact. I can't login to do a bug report and I spent over $50 on silk ffs.

[pr0klobster]

This is the only information I've had, don't know if it's still active:

To report problems (i.e. character stuck in wall in a location, account bans that you believe are unfair or inappropriate):

Call their Korea Office which is open Monday through Friday 9:30am-6:30pm korean standard time, 011-822-420-8854, after you hear "This is Joymax corporation..." press "2" for English. Yes, this call will cost you some cash. Korean time is 12-13 hours difference, so this will be nighttime for us.

There is a number for Joymax in San Jose, but they only email reported problems back to Korea. That number is 408-432-5038.

A better alternative:emailing them.

pay@silkroadonline.net
pay4@silkroadonline.net
pay5@silkroadonline.net

Users on other forums have reported varying degrees of success with these.

[almuhandis]

Thank you very, very much. I'll try emailing and calling them now.

[pr0klobster]

Good luck. I've only used Paypal once, the rest of the time I've used gift cards. From what I hear, the best way to get your account unblocked is to resolve the original Paypal chargeback, but others who have had more experience are welcome to comment.

[almuhandis]

The number still exists but they were closed of course when I called. Sent an email to all three addresses and the paypro one they have listed with Paypal. Also sent Paypal an email asking them to tell Joymax I didn't do a chargeback. If I get my account back I'm never buying silk again.

Just realized that I posted this in the wrong section, sorry. I was very upset and thought this was the Q&A section.

[cpinney]

il move to Q&A then.

[almuhandis]

Many, many thanks pr0klobster. I finally got my account back. I wouldn't have found that phone number (didn't think that they'd have a phone number for Silkroad international) or those email addresses on my own and may have given up after reading what happened to some other people.

First, I called their office and they told me that I had to call Paypal and tell them to send them an email saying that I closed the disputes and there was no chargeback. Then, I called Paypal and the person on the phone said she sent them an email to paypro -aat- silkroadonline.net. I then emailed all the addresses given and after 24 hours got no reply at all.

Then I called Joymax again just a few hours ago and this time I told the person on the phone that I had called Paypal and that they had already sent them an email. She asked whom I had sent the emails to and to whom Paypal had sent the email to and I replied paypro (since that's what they have with Paypal). She told me to send the account then to another address (similar to the ones given by pr0klobster) so that she could investigate them, which I did.

So then about 20 minutes later I called again to make sure that she had received the email. She did and said that she'd reply within the same day.

Two hours later, I got a reply and both accounts were unblocked

So, in case anyone else ever has the same problem:

• Email them as soon as they open, at 9:30am KST. I emailed them when it was 12am there, so my emails must've been below 9 hours worth of emails right after an inspection.
  
  
• Don't email paypro, email the ones pr0klobster gave. I suspect that they just check paypro for direct emails from Paypal and only after a customer has said that Paypal has emailed them.
  
  
• Do NOT email Paypal. They take at least 12 hours to reply and even after six emails they failed to understand that all I wanted them to do was send Joymax an email saying there was no chargeback and that the transaction was successful. I phoned them and then emailed them, just in case the person on the phone didn't really get what I meant (she sounded kinda stupid) but emailing them was just a complete waste of time.
  
  
• If you don't get a reply within the next 24 hours and you're losing premium and pet time like I was, you may want to call them. Just don't be an idiot and call them on your cellphone like I did (lost $10 worth of normal time in 3 minutes >.<). Some sites offer $2.50 calling cards (will actually cost $3-$3.50) that should be sufficient for 2-3 calls to Korea.

[Phaidra]

Wow, gratz on getting your accounts back.

[pr0klobster]

Congrats on getting your account back. As for the information, it's been posted somewhere on SRF before by someone else; I just happened to have it readily available.

Glad to see it was useful

[OTG]

Congrats on getting your account back. I'll keep in mind in case something similar to you happens to me.

[weymouthhall]

Good to know. Thanks for the instructions.
If I got banned, I'll charge back and quit this shit for real lawl