deadcool66 wrote:http://www.silkroadonline.net/sro_board/bhboard/bh_postview.asp?ForumID=2&TopicID=146
You dont have to read the entire post it says it all in the first one.
Maybe Joymax is working hard. I bet nobody on this forum has ever been a gm. I cant help but feel pity for them
I actually have been a GM for about 4 years in the 90s, and I know what a time consuming thankless job it can be. Looking at the changes in the past month I actually think they have made some great progress on the botter and CCF part. The weakness in their security that caused me to get hacked, and which I described to them in detail in an email has actually been fixed within 2 weeks. Very good! Still, there's a couple of tips I'd like to give them:
1. Focus on one task at a time. There's nothing so destructive to your work as hopping from one task to another. You'll start making mistakes, and end up spending much more time on the work. The same actually goes for working so many hours: the mistakes you make will actually make you less productive than when you work normal hours and work them focused.
2. Take your customers serious! Fixing things early takes up a lot less time and stress than having to fix them when things have gone seriously wrong. Some of the issues currently causing great problems have been reported months ago, but were ignored or in some cases even denied. When people report vulnerabilities: check them before they cause you grief; it will save you a lot of time, and a lot of complaints as well.
3. Help your customers! If someone gets hacked despite following all your rules and guidelines, return their account to them asap. It takes a lot less time than not doing it, and it gives your customers the feeling that you care for them. When someone gets hacked and you do nothing, it's not just the victim that feels ignored: it's every friend he/she has in the game!
4. Communicate! People are willing to forgive a lot of problems if you just let them know what's going on. If you ignore your customers (like simply ignore their emails/reports for months or for ever), they'll think you don't care, and no matter of explaining afterwards will convince them otherwise.
5. Use your community. There are many mature fans playing that would gladly donate their time for free to help out. Things like forum moderation could easily be done by them. Take some people you can trust, and they can help report botters, CCFers, racists, etc. There are many experienced forum administrators, web administrators, and programmers out there, who would gladly help you fix your security issues.
Hope this helps.
I also hope someone at JM will finally reply to the 12 emails and 3 bugreports I sent about being hacked. They fixed the hole, so I think at least some of them were read...
