Official Forums Post on Customer Satisfaction -

[BlackFox]

and I suppsoe your signatures are any better then my venting

Hehehe but my is better not yours ..


@ Axeoo7 uh no , you BLAHBLAH now..

sure it is, you keep telling yourself that and one day you might beleive it.

anyway, OT: Bluey, don't give up on this, you deserve a real answer

hehehe..no no you be like a blahblah weasel ..

BTW: I dont say is wrong to post one time but is little stupid to post it 100 times when they know about all this and they do something about it . If they dont do nothing so can nobody play the game at all...

[snag12]

That was a very well written response, yes it took me 10 minutes to read because I'm a slow reader and I took the time to read each paragraph.

I have a feeling if JoyMax reads this, he or she may have second thoughts about making a change as this really triggered my mind.

[justaskphil]

Very nice response...It shows you've played the game long enough to see all of its faults (not just the typical - 'omg Jm sux, ban bots pls' reponses) and you have enough interest in the game to see to it that these aforementioned problems are made apparent to JM. You also buy silk, which means you are a PAYING customer in a F2P game. Whether or not JM hasn't come to grips with the fact is not known, but as soon as they started taking money from everyone for silk that entitles us, the paying customer, the right to complain and make suggestions about service.

Hopefully they will take this letter and its concerns into consideration or at least read it instead of trying to delete it off of the forum with no response. It's disrespectful on their part that they would shun the players of this game they way they do. We pay their salaries (well, the silk buyers do)

Hope you get a response/acknowledgement from them soon...I'm going to post one there as well...

@Everyone - We could all send a quick message to them and stop buying silk for one week and see how fast these problems get fixed. I assure you, we'll get a notice after the 1st two days with no profits for JM, and problems will get solved starting on Day 3, LOL

[Jex]

hehehe..no no you be like a blahblah weasel ..

BTW: I dont say is wrong to post one time but is little stupid to post it 100 times when they know about all this and they do something about it . If they dont do nothing so can nobody play the game at all...

you can call me whatever the hell you like, you can;t justify it however.

Bluey is at least trying spiritpower give him/her credit for actually doing something about it other then flaming and making pointless threads or posts.

unlike some

[MrFudge]

i read the first line and stopped.

im sure others have and will as well.
sry

[bluey]

i read the first line and stopped.

im sure others have and will as well.
sry

judging by the responses ive gotten from the community I'm thinking people have actually read it.

[BlackFox]

you can call me whatever the hell you like, you can;t justify it however.

Bluey is at least trying give him/her credit for actually doing something about it other then flaming and making pointless threads or posts.

unlike some

LMAO threads uh, I almost never make a thread if not are really important. And the other Is only BLABHBLAH what you say and stop call me SP "Weasel"

BTW : I wonder if you are ( Desolator )

[†erminal]

It really takes a minute to read...
Good job with this letter, well written, clever, gets to the point, intelligible, and Farking right in all aspects.
Thank you.

[Disturbed]

Call, Email and fax them the message.

Registrant:
Joymax co.,Ltd
78, 13F West IT Venture Bldg Garakbon-dong Songpa-gu
SEOUL, 138803
KR

Administrative Contact:
Joymax co.,Ltd
78, 13F West IT Venture Bldg Garakbon-dong Songpa-gu
SEOUL, 138803
KR
(PHONE) 82-2-420-8854 (FAX) ---

Technical Contact:
Joymax co.,Ltd
78, 13F West IT Venture Bldg Garakbon-dong Songpa-gu
SEOUL, 138803
KR
(PHONE) 82-2-420-8854 (FAX) ---

Billing Contact:
Joymax co.,Ltd
78, 13F West IT Venture Bldg Garakbon-dong Songpa-gu
SEOUL, 138803
KR
(PHONE) 82-2-420-8854 (FAX) ---

Email: sonkilmer@joymax.com

Think the phone # is actually a fax tho.

Funny what a simple whois can bring up.

[Jex]

LMAO threads uh, I almost never make a thread if not are really important. And the other Is only BLABHBLAH what you say and stop call me SP "Weasel"

BTW : I wonder if you are ( Desolator )

sigh.. funny thing is, i was in here contributing to the topic. you've just been talking out your backside, and i'll call you what i like, spiritpower, sp, SB

and what is your obsession with weasels anyway... some sort of fur fetish i guess? because i can't see how I'm 'weasling out of something' as the term would go for the menaing you're trying to portray, if anything, you've been the only weasel.

so lets just shut up and let the topic stay on topic eh?

no, im not desolator, my name clearly says Jex

[BlackFox]

and what yes I am sort of fur fetish i guess? because i can't see how I'm 'weasling out of something' as the term would go for the menaing I trying to portray, if anything, yes i been the only weasel.

so lets me shut up and let the topic stay on topic eh?

no, im not desolator, my name clearly says Jex or whatever

From another site..

okay well @lotri, bitch I can't read, you know that lol
and if U two don't think I can still access SRF and post there, you're kidding yourself :lol: I have 4, count em 4 valid, working accounts and OBVIOUSLY several proxy and relaying methods to get to it. The same ppl that whined that IP banning is pathetic for SRO IP banned me from the site :lol: Now stop bringing up SRF goddamit! Go read all my posts there if you're so excited, you should be able to easy tell which accounts are mine

And Never know you can be desolator.

[Jex]

sigh, real mature sp. like no ones ever edited quotes before.

so anyway, instead of feeding the troll i'll just go back on topic.

Bluey do you have a link to the posts on their forums i'd liek to read up some responses, player or developer if any.

[BlackFox]

so anyway, instead of feeding me trollweasel i'll just go back on topic.

Good ....

[DrunkiMunki]

Ppl need to stop buying silk. It wouldnt take long if everyone did it to make an impact. They would notice. In America, when an organization decides to boycott a certain company (The Mormons are so good at this tactic) it is amazing how they notice.

Instead of bitching, which JM ignores completely, send a message they understand, one that transcends the language barrier. STOP GIVING THEM MONEY.

duh.

Well, stupid as it might sound, in europe company's need money to improve the services. Dont know about asian companys tho.

[Disturbed]

Joymax has money, They just don't wanna spend any
on improving their service.

[Rainigul]

But really They do what they can And is not only to walk and look on someone .The must have real prove Not only watching, And Stop complaine they cant do much more they have massive ban so be happy they do something ..

I agree, assuming you're being serious.

People complain much too much, Joymax does what they can. And we should all be grateful for it.

Since you clearly stated in your "report" that you could easily switch to world of warcraft, why don't you? You obviously like the game enough to stay, and though you may like it to be better, has it ever occured to you that things can't get better, not right now, but they will get better later. In time.

[bluey]

But really They do what they can And is not only to walk and look on someone .The must have real prove Not only watching, And Stop complaine they cant do much more they have massive ban so be happy they do something ..

I agree, assuming you're being serious.

People complain much too much, Joymax does what they can. And we should all be grateful for it.

Since you clearly stated in your "report" that you could easily switch to world of warcraft, why don't you? You obviously like the game enough to stay, and though you may like it to be better, has it ever occured to you that things can't get better, not right now, but they will get better later. In time.

Joymax is understaffed, they wouldn't be looking for staff if that were not true. They increase the amount of servers every month it seems, and they haven't, until now, even mentioned adding gms. We cant even be sure that morningdew's post means their looking for gms, they could just be looking for people to do web management etc.

The reason I haven't quit is because I've spent too much of my time on this character, and I know too many good people to just quit like that. Im getting closer and closer to quitting though because ive seen almost all of my friends switch to WoW giving me the same reason. I'd rather not give up on this game because I really think its fun.

Also, when I started playing this game almost 2 years ago now, the botting problem was close to nothing. I really want to see the game get back to where it was but all I've seen is it get worse and worse. If you don't want to play an active role in trying to change the game you play and choose to simply accepting whats given without question, then go ahead. For me, I rather try to at least make an effort to be a voice for the hundreds (yes hundreds not thousands) of legitimate players who agree with my opinion with good reason.

I'm an active person and if I feel like theres something not right about a situation I'll say it. You can respect my post or consider it trash, but the effort I made was for the betterment of the community which you are a part of.

[Death2U]

It depends on what perspective you look from.

If you look from a gamer's perspective, it makes absolutely no sense why Joymax isn't doing anything.

If you look from a botter's perspective, this game is too boring and since everyone else bots, they will bot too to remain competitive in the game.

If you look from a business perspective, it isn't a good idea for Joymax to ban botters since competitive people are normally those who bot, and those who bot usually provide the most revenue for Joymax. If you look at that chart of the botting population vs level, you'd see that if Joymax ban all the botters, they will lose huge money. REMEMBER THAT JOYMAX IS A BUSINESS AND THEY NEED YOUR SUPPORT (AKA MONEY) TO SURVIVE.


Now from my perspective, everyone who plays this game contribute to the problem. If you buy stuff from a botter's stall, you support what is happening. And I'm sure everyone who plays SRO have bought from a botter's stall before... I mean, who wouldn't want a better item at a cheaper price? "Legits" who wanted something so badly but the price is so high resort to buying gold, thus contributing to the problem... creating a demand for gold farmers, and more botters, and inflation, etc. It's a cycle. Everyone is to blame unless you are a level 1-10 character