Joymax Support reply for my missing items

[maxglaver]

So i login to my account after i have stoped playing for about a year to find out that all my items have been missing , my bank my bag all clear because of server mix i said it's okay im gone call joymax support and they gone help me out and maybe even give me a bonus for the mistake they did during server merge after i send them a ticket then they send me back en email asking for my character name and proof like a screenshot that i have these items and im not lieing , thank god i did have a screenshot with most of my items i send them back all the Information required to wait 3 days later and get an answer that they won't do a shit for me if i got hacked or scammed and my items got Stolen but that never happend i didn't get hacked or scammed i have safe email only for silkroad that i never use it for any other web sites with strong password for both email and the account plus a Secondary password , so im sure that the items missing during server merge and it's totally joymax fault and you can see in the Image im gone attach the support reply .
I hope someone can Continue with joymax to help me with my Problem

[ltsune]

There's nothing to do, really. Nearly all of my chars are clean as well now, as I haven't played isro or sro-r for a couple of years. They gave us a 3-4 months grace period where we could move all of our items to the new merged servers, and if we didn't do so, the items would simply be deleted (it seems).

It sucks. A lot!
Which server do you play on by the way, and what was your level?

[maxglaver]

Great way to make old players quit the game joymax
i was lvl 116 in Chronos

[ltsune]

Great way to make old players quit the game joymax
i was lvl 116 in Chronos

I suppose they hope that you just start a new char - I don't know. At least you get two free Premium +'s. One when you start and one at like 80 or 90.