The big technical thread [Q&A]

Myong · Post by **Myong** » Tue Apr 18, 2006 9:49 pm

INDEX

> Telling your problem

COMMON PROBLEMS
> When I play the game (any 3d game), the computer restarts
> When I play the game (any 3d game), the computer freezes
> I always see an error message telling me the server is having an inspection/update
> When I try to start Silkroad Online, the START button doesn't appear in the patcher
> After login I get a GameGuard error
> During the game I get an error message with computer related information and a lot of question marks
> The Nvidia & VIA chipset freeze/restart
> Registration problem (posted 3 may/06)

OTHER QUESTIONS
> Is it possible to transfer a character to another server?
> My account got hacked, what to do?
> My character got scammed, now I've no money
> How do I change my Silkroad account password?
> How can I play Silkroad in window mode?

VARIUS INFORMATION
> The Confirmation window/disconnect window is annoying during login because it closes the client
> The download of the Silkroad client is very slow
> How can I do a tracert?
> Updating your nForce
> I'm hungry, you know where to find a receipt for blueberry pie?

Telling your problem:

Use coma, dots and readable sentences. Also try provide your situation in decent English readable language.

When describing your problem don't just say "There's an error message, then the computer restarts". Describe what the error message says before the computer restarts, give as much details as possible.

COMMON PROBLEMS:

When I play the game (any 3d game), the computer restarts:

Additionally you might see a blue screen with various white numbers if you have made that setting in windows to; not restart the computer during a problem. The above mentioned problem usually caused because:

* Hardware failure

Combining different kinds of hardware doesn't always work, buying a new fresh graphic card and using an old power supply will cause the computer to restart, because it cant supply enough power for the graphic card. New graphic cards requires strong power supplies. If you a rather old computer and decides to upgrade it by buying a new graphic card, this might occur.

Bad ram is another reason, if you have several ram sticks witch doesn't match each other this might happen.

* Driver failure

There's drivers for your graphic card, but there's also drivers or your chip set. If you buy a new graphic card, it might not work correctly with the current installed drivers for your chipset. A common thing which is often seen is people who have an old VIA chipset with a new Nvidia Geforce graphic card, this will often cause a memory leak if the wrong chipset driver is installed.

If you have this issue, try and describe as much as you know about your computer. These errors can be quite troublesome to troubleshot. There's an excellent program called Everest which list which hardware parts your computer contain and who made them.

Everest can be downloaded here:
http://www.majorgeeks.com/download4181.html

When I play the game (any 3d game), the computer freezes:

This might be caused because of a memory leak, additionally the mouse cursor might freeze and the computer might start begin to make various kinds of beep sounds.

This might be caused because bad RAM or faulty drivers related to your graphic card and chipset.

When I try to start Silkroad Online I always see an error message telling me the server is having an inspection/update:

This can be caused either because joymax server stability, or your connection trying to reach joymax. Several users get this messages sometimes - but rarely, when the servers are very overloaded (in which case not even the web page is accessible).

If you always see this message, anytime during the day, and you have tried to start Silkroad Online several times it might be caused because:

* Your connection is blocking joymax
Which might be happening because:

- You have blocked Silkroad Client in your firewall
- You have blocked joymax web page in your firewall
- You might be using a router and not allowing the port for joymax
- Your ISP might not be able to handle connections to Korea

In this case, the following can be tested, and might solve the problem for some users:

1. Go to C/Windows/system32/drivers/etc
2. Open hosts with notepad
3. Add 222.111.150.111 gwgt1.joymax.com under 127.0.0.1 localhost
4. Save and open Silkroad.

If you can't find any solution to this, you might want to call your ISP or visit their web page for additional information.

When I try to start Silkroad Online, the START button doesn't appear in the patcher:

This problem is related to the former one, look above.

After login I get a GameGuard error:

This might be unsolvable, there isn't a real solution to this. But you can try and download the GameGuard patch manually, also check former problems related to connection, maybe you are blocking the connection for GameGuard?:

You can do that here:
http://update.nprotect.net.proxy.cjb.ne ... eGuard.exe

You can also delete the GameGuard folder and once again run the patcher and press START, the GameGuard should start to download.

I found this thread in the official forum, it might be worth to test:
http://www.silkroadonline.net/sro_board ... =gameguard

Also be aware of that GameGuard wont allow you to enter the game if you run a 3rd party program (macro), obviously.

During the game I get an error message with computer related information and a lot of question marks:

This might be unsolvable, it might occur because there's an error with the Silkroad Online client or some driver installed in your computer which doesn't work properly with Silkroad. This information about your computer is sent to Joymax after you press the left button.

You can try this if you use Windows XP:
http://www.silkroadforums.com/viewtopic.php?t=1081

The Nvidia & VIA chipset freeze/restart:

Having a few years old computer with a Nvidia card (which is rather new) with a rather old VIA chipset can cause a memory leak and cause either the computer to freeze or restart when playing a graphic intense game. To solve this, download VIA test driver.

You can do that here:
http://goto.glocalnet.net/47frwk/testdriver.zip

Information directly from the readme.txt:

"What does it do? It closes the RX55 memory register in BIOS. The RX55 register's official name and function is Memory Write Queue (MWQ) timer. The MWQ timer is actually a timing device included in the memory host controller to prevent write data being held in the memory queue too long. After the data has been in the queue too long it times out. This timed out data is then given a higher write request priority. Now that might sound nice – a bit of extra performance BUT the procedure fails when overloaded. 3D games and Win XP put too much load on the memory queuing timer procedure. The nVidia new driver exaggerates the problem even more as the driver enables nVidia cards to use even more memory than previous driver versions."

Registration problem (posted 3 may/06)

When registration fails it's much probably a fault at joymax's side and not at yours. You can try and register again, or wait and see if the problem is fixed. Or if possible ask someone who is able to register, to make an account for you.

OTHER QUESTIONS:

Is it possible to transfer a character to another server:

Currently it's impossible.

My account got hacked, what to do?:

best thing to do in a situation like this is to send an e-mail to costumer service, you can do that here:

http://www.silkroadonline.net/cc/bugreport.asp

My character got scammed, now I've no money:

Silkroad Online staff doesn't help in situations like the one above, because it's the players own fault. Be aware what is traded during the exchange.

How do I change my Silkroad account password?:

Before login in at the official webpage, press the button "Forgot your ID or PW? Please click here!" located in the north-west corner.

It only works if your e-mail is 25 characters long or less (Park quote from official forum).

How can I play Silkroad in window mode?

This progress doesn't include any kind of file modifying, therefore it should be completely legal.

To play in window mode hold down the Windows(flag) key+Alt and press Enter. To restore back to full screen repeat the process.

VARIUS INFORMATION:

The Confirmation window/disconnect window is annoying during login because it closes the client:

If you know who Park is in the official forum, you would maybe have seen him write several times that this message closes the client so scripted functions which would try and autologin over and over would be stopped.

The download of the Silkroad client is very slow:

You can download Silkroad Online quickly at Fileplanet.

You can do that here:
http://www.fileplanet.com/158696/150000 ... ine-Client

You need to be a member (free) and you might have to wait in a queue up to 40 minutes before the download will start.

How can I do a tracert?:

Press Start -> Run, type cmd.
then type: tracert 222.111.150.120

222.111.150.120 is said to be Troy server.

Updating your nForce:

Several users have been able to solve their problem by updating their nForce driver. You can do this at nvidias homepage, in the same section where you update your graphic card driver.

I'm hungry, you know where to find a receipt for blueberry pie?:

Yes, here:
http://www.allairevillage.org/recipes/BLUEBERRYPIE.htm

Myong · Post by **Myong** » Thu Apr 20, 2006 10:38 am

bump, to the top

Demarthl · Post by **Demarthl** » Thu Apr 20, 2006 12:00 pm

I dropped my blueberry pie on the thread and I got it all Sticky

Ricco · Post by **Ricco** » Thu Apr 20, 2006 12:09 pm

Don't worry, I'll clean it up.

* deletes thread *

^_^

M4l3x · Post by **M4l3x** » Thu Apr 20, 2006 12:48 pm

I think mwa found a fix for the ??? error! Add sro_client to firewall or w/e program controll you use, and it all works great! :shock:

Myong · Post by **Myong** » Thu Apr 20, 2006 1:24 pm

The ??? error is a client crash, this ??? error will show up during any kind of client crash. ??? error isn't related to one kind of problem, for some it might be their graphic drivers who causes the crash, for some it's a fault in the Silkroad Client and for others it might be a completely other cause.

eekamouse · Post by **eekamouse** » Thu Apr 20, 2006 5:35 pm

Is there a way to play at a custom resolution. I really would like to play at 1440x900 (a common widescreen res), but have found no way to do so. :banghead:

Bakemaster · Post by **Bakemaster** » Thu Apr 20, 2006 8:37 pm

Asking your question fifty times will not cause someone to magically discover the answer. Nobody here knows, or they would have posted.

Myong · Post by **Myong** » Thu Apr 20, 2006 9:16 pm

I couldn't find anyway to increase the resolution trough the registry, so I guess it's impossible.

M4l3x · Post by **M4l3x** » Fri Apr 21, 2006 1:56 am

The Firewall thing wasnt the fix, sound card driver is the problem :roll:

when I turn all sounds off I do not experience any crashes but with sound on a crash occurs... :shock:

so for people who get this error sound card driver updates =) :wink:

Park_Ranger · Post by **Park_Ranger** » Tue Apr 25, 2006 9:01 pm

Myong...............

I don't play Silkroad Online anymore, but I do sometimes visit the technical thread.
Have a problem? Send me a PM and I will get an e-mail notice.

Why not ?

Park

Myong · Post by **Myong** » Wed Apr 26, 2006 10:38 am

I play Water Margin

EDIT: Actually I play Fairyland Online, Water Margin wasn't that good.

EDIT2: Actually I play Phantasy Star Online now.

Samppasiili · Post by **Samppasiili** » Tue Jun 06, 2006 6:54 pm

UUH MAN YOU REALLY DID IT NOW I CAN PLAY AGAIN THANK YOU SO MUCH I HOPE ALL GOOD FOR YOU

PS: SEE YOU ON GAME :wink:

Varsidius · Post by **Varsidius** » Tue Jun 27, 2006 1:35 am

HI guys,

well,it all starts with launching silkroad.....

Double-click to launch,patch window appears and I click on the start button.Although when i do so,the window dissapears and i am left with "Please execute the Silkroad.exe".

Has anyone ever had this problem,I would really like to play Silkroad and I am getting more and more frustrated by the minute.Tried....

Restarting computer
Reinstalling Silkroad
Downloading the driver requirements
Changing compatability to windows 2000

whatta i do guys,im stumped......

FyaDyu · Post by **FyaDyu** » Wed Jun 28, 2006 1:52 pm

Someone directed me here after my main forum post, but it doesn't say anything about specific ports.

Anyone know what firewall ports i'll need to unblock to play SRO? As in the exact ports, if I'm playing through several firewalls/servers. Thanks in advance.

sunshine · Post by **sunshine** » Mon Jul 10, 2006 11:46 am

I got a problem,when i gonna start silkroad online its says memory files failure, i have install everything in same folder but its contiues... help me please :cry:

lostsoul666 · Post by **lostsoul666** » Sat Jul 15, 2006 2:25 am

ya i get the Please execute teh "silkroad.exe"....well....i executed it........alittle help guys :banghead:

tolenzki · Post by **tolenzki** » Thu Jul 20, 2006 1:09 pm

our guild master isn't playing anymore...

i want to go to another guild but i can't...

can anyone help me?

my character's name is "LadyMai"

please do PM me as soon as possible...

guild offers don't last forever...

i need another guild...

HELP!

Bakemaster · Post by **Bakemaster** » Thu Jul 20, 2006 4:20 pm

Tolenzki, this is completely the wrong place for that question. But here is what you do: find the Guild NPC in one of the cities and talk to him to leave your guild. After three days you can join another guild.

The guild NPC in Jangan is located in the military camp.
The guild NPC in Donwhang is located on the South wall near the storage.
The guild NPC in Hotan is located in the royal palace to the north of the city.

dukey42 · Post by **dukey42** » Mon Jul 31, 2006 8:38 pm

i still got this "Nvidia & VIA chipset freeze/restart" problem, even with the "testdriver", can anyone help me?

staddy14 · Post by **staddy14** » Tue Aug 01, 2006 4:04 pm

all i can say is THANK YOU!!! first minute i check out your forums and i finally get my game working after 2 days of trying random things people say should work and about 10 downloadings later. great instructions

evilmunky · Post by **evilmunky** » Tue Aug 08, 2006 10:45 am

Good guide! I have just one thing to add for random restarts playing 3d games.

If the system restarts while playing a 3D game and u have a decent power supply, then that leaves 2 possibilities : Hardware Failure & Driver Failure. To fix hardware failure, well duh, you're going to have to buy a new graphics card. However, with driver failures, just installing the new driver over the old driver isn't always going to work properly.

What happens is this, Windows has its own built in driver as well as any other drivers that you may have installed. Having more than one set of drivers can confuse Windows (yes I know, Windows gets confused easily...). To fix that there is this great little program floating around on the net called Driver Cleaner Pro (just search for that on Google). It is free, and it will remove any video or chipset drivers (ATI & nVidia) that are currently installed. This will start you with a clean slate before installing your new video driver. I've used this program in numerous occasions and it has solved my gaming restarts every single time. I would recommend it to anyone. I will say, however, that Driver Cleaner tends to be a bit intuitive and may not be suitable for those without a decent computer background.

**WARNING: Follow the instructions in the "readme.txt" file EXACTLY. Failure to do so may result in your computer being more messed up than it was when u started.

Mrcloud · Post by **Mrcloud** » Fri Aug 25, 2006 12:35 pm

Thousands thx this tips did help me

Kayson · Post by **Kayson** » Wed Aug 30, 2006 7:07 pm

When I try to start Silkroad Online I always see an error message telling me the server is having an inspection/update

That is exactly what's happening to me!!

- You have blocked Silkroad Client in your firewall

I don't have a firewall active.

- You have blocked joymax web page in your firewall

No firewall active.

- You might be using a router and not allowing the port for joymax

The game was working but now it isn't and I didn't change any router settings. Thus, it couldn't be my router.

- Your ISP might not be able to handle connections to Korea

I've tried the 3 other SRO websites (Korean, etc..) and they work fine. Just not the english site.
The game nor the website works on either of my computers (a 4 yr old XP home and a new XP pro).

1. Go to C/Windows/system32/drivers/etc
2. Open hosts with notepad
3. Add 222.111.150.111 gwgt1.joymax.com under 127.0.0.1 localhost
4. Save and open Silkroad.

I've tried this but it didn't work.

If you can't find any solution to this, you might want to call your ISP or visit their web page for additional information.

What should I say to my ISP (Knology).

My friends can play but not me.

Please help me!!

P.S. See this topic for more information about my computer: http://www.silkroadforums.com/viewtopic.php?t=15151.

Rugner · Post by **Rugner** » Thu Sep 14, 2006 3:19 pm

My problems after the 9/14 update...

1. Go to C/Windows/system32/drivers/etc
2. Open hosts with notepad
3. Add 222.111.150.111 gwgt1.joymax.com under 127.0.0.1 localhost
4. Save and open Silkroad.

this was the solution to my previous problem.. but after the 9/14 update..
it seems not to work with this.. so my friends told me to reset the host folder to default because they just did it and it worked for them but not for me.. can't it be that the ip of joymax changed??? help!!!!!!!!![/quote]

Elfwookie · Post by **Elfwookie** » Tue Nov 14, 2006 9:13 pm

my problem began after the 10/13 inspection and patch. after i start sro and gameguard loads-up, i get a small window that says error. the window is very small and headed with wing-ding type font. i have tried to reinstall the patch from the sro website and directx also. i saw another person is having this issue in sro forums. any ideas? ty for ur time =)

littleguy · Post by **littleguy** » Sat Nov 25, 2006 12:04 am

to check for problems with your RAM, use memtest86. That's what found out that my second RAM chip was screwy, and my computer's been running fine ever since.

weritox · Post by **weritox** » Sat Nov 25, 2006 3:16 pm

is it okay if I go from Mobility Radeon 9000/9100 to ATI Radeon 9800 PRO??

at the moment I have this:

oo 1 question, is a graphic card the same a driver? if not can some1 give me

links for some Mobility Radeons and some drivers for 3D plzzzzz

M4l3x · Post by **M4l3x** » Mon Dec 04, 2006 11:47 am

First, uninstall that Norton crap, install NOD32 :love:

Quit the Quicktime launcher crap.

NOD32 is the best AV - especially for gamers!

"ESET NOD32 Offers Continuous, Unobtrusive Protection to Reverse Trend of Gamers Disabling Antivirus Protection"

Article:

Code: Select all

http://www.eset.com/company/article.php?contentID=1860

Thanks

madhamster · Post by **madhamster** » Thu Dec 14, 2006 2:15 am

Could anyone please help me? I am curently using windows vista hich has DirectX10 with it, but silkroad.exe checks for Diectx9.0b and c but does not check for diectX10. So when I start the game, it would say please download DirrectX9.0b or newer. How do I solve this? Can i remove the directX check somehow?

Silkroad Online Forums

The big technical thread [Q&A]

The big technical thread [Q&A]

THAAAAANK YOOOOU!

"please execute silkroad.exe"

Guild problem

error!

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