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Question about Charging silk back
Posted: Tue Jan 29, 2008 6:04 pm
by BankaiPwn
So the scenario is this. I currently play in the Pluto server, really enjoyed it and decided to buy silk. After me and my friends spent between $30 - $50 (during a short period of about 2 weeks) my friends decided to join the new server coming out (Hera). We each bought our premiums and such and my question is this. I know that you get banned for requesting a cash back, but if you had already used a portion of your premium/ability pet etc, can you still request a cash back and receive all of what you paid back?
Thanks for any confirmation about this topic,
BanKai
Re: Question about Charging silk back
Posted: Tue Jan 29, 2008 6:19 pm
by XMoshe
Yeah you can, they used the same way with CCF
Re: Question about Charging silk back
Posted: Tue Jan 29, 2008 6:22 pm
by BankaiPwn
So I would get banned I know that, but i could get all my money back right?
Thanks,
Bankai
Re: Question about Charging silk back
Posted: Tue Jan 29, 2008 10:13 pm
by XMoshe
You will get all your money back or atleast from the past 6 months or w/ ever the limit for chargeback is
Re: Question about Charging silk back
Posted: Tue Jan 29, 2008 10:16 pm
by BankaiPwn
Does that mean your past items like your premium money you'll get back?
Re: Question about Charging silk back
Posted: Tue Jan 29, 2008 10:51 pm
by Barotix
BankaiPwn wrote:Does that mean your past items like your premium money you'll get back?
You won't get your items back, just the money spent to buy it.
Re: Question about Charging silk back
Posted: Tue Jan 29, 2008 11:18 pm
by BankaiPwn
Sorry for not phrasing my questions better. I meant that if my premium had already finished (which mine hasn't) would it still be possible to get the money back for that? Thanks for the help
Bankai
Re: Question about Charging silk back
Posted: Wed Jan 30, 2008 1:23 am
by Sylhana
BankaiPwn wrote:Sorry for not phrasing my questions better. I meant that if my premium had already finished (which mine hasn't) would it still be possible to get the money back for that? Thanks for the help
Bankai
Basically you made a purchase for silk on that account. If you did a chargeback, your paypal or cc provider wont see what you spent the silk on (in game items) and as far as they are concerned, you made a purchase (of silk) to Joymax. A successful chargeback would render your account(s) banned, so it wont matter how you spent that silk, you would get a refund on the amount you spent for the total silk purchased according to your complaint.
Re: Question about Charging silk back
Posted: Wed Jan 30, 2008 4:36 am
by BankaiPwn
Sylhana wrote:Basically you made a purchase for silk on that account. If you did a chargeback, your paypal or cc provider wont see what you spent the silk on (in game items) and as far as they are concerned, you made a purchase (of silk) to Joymax. A successful chargeback would render your account(s) banned, so it wont matter how you spent that silk, you would get a refund on the amount you spent for the total silk purchased according to your complaint.
Thank you very much, that cleared up a lot
One more quick question, if I did a successful chargeback, would Joymax also ban my paypal from purchasing silk again even if I used a different Silkroad account? I had a disccussion with my friend and I see his viewpoint on why they wouldn't (as you might just do another cashback etc), so I'm not sure.
Edit: Also, how do you request chargeback? is there a button or do you have to send an e-mail or what?
Thanks,
Bankai
Re: Question about Charging silk back
Posted: Thu Jan 31, 2008 11:25 pm
by BankaiPwn
Could anyone help answer these questions?
If I did a successful chargeback, would Joymax also ban my paypal from purchasing silk again even if I used a different Silkroad account? And how do you request a chargeback? is there a button or do you have to send an e-mail or what?
Sorry for double posting but the sooner I finally get this cleared the sooner I can keep playing SRO =]
Edit 2: Nevermind I saw on the silkroadonline.net forums that you could chargeback but I can't find out how =[. Does anyone know?
Thanks,
Bankai
Re: Question about Charging silk back
Posted: Mon Feb 04, 2008 11:57 pm
by Dashboard
I have the same question. Do you have to do it through your cc company or can you do it through paypal?
Re: Question about Charging silk back
Posted: Wed Feb 06, 2008 5:50 am
by BankaiPwn
Anyone have any idea?
This would help a lot, I've done a search on chargebacking but it's rare to find one that actually tells you how.
Thanks,
Bankai
Re: Question about Charging silk back
Posted: Wed Feb 06, 2008 1:15 pm
by XMoshe
You have to mail or write the company you purchased your silk with explaining you made a mistake or anything and ask for a chargeback. I think it goes like this
Re: Question about Charging silk back
Posted: Fri Feb 08, 2008 2:59 pm
by BankaiPwn
Hm.... any ideas on how long a chargeback would take from JM?
Thanks
Re: Question about Charging silk back
Posted: Sat Feb 09, 2008 1:46 am
by Barotix
BankaiPwn wrote:Hm.... any ideas on how long a chargeback would take from JM?
Thanks
Joymax takes charge back serious, prepare for a prompt ban from isro and refund on silk
Re: Question about Charging silk back
Posted: Sat Feb 09, 2008 4:03 pm
by BankaiPwn
Barotix wrote:BankaiPwn wrote:Hm.... any ideas on how long a chargeback would take from JM?
Thanks
Joymax takes charge back serious, prepare for a prompt ban from isro and refund on silk
Ok, thank you =]
I read that there was someway to do it over paypal, but I'm still not sure. Is the only option that I have going through my parents credit card company now?
Thanks for the information,
Bankai