teleport doesn't work

[silents]

Hey you all, i am cleric and a roque but there is one problem, i can't use the teleport to samakaran and to the place where i died.
What could be the problem?

[Tasdik]

Do you have an active quest going that doesn't allow teleportation until it's completed?

[MissLe2]

also you may have advance to lvl 20
at lvl 20 you can no longer use that option for teleport
even if you dlvl yourself lower