Silkroad Online Forums

Posted: **Wed Mar 05, 2008 8:37 pm**

Hello i bought 1000 silk (+100 gift) to my char but what the ... joymax banned my id due to chargeback. :S is there any1 knows what should i do for it i will be grateful for your answers

,

Posted: **Wed Mar 05, 2008 8:39 pm**

yeah, fix the charge back and give joymax the money you promised. that or move on to a new account. cause its gonna take over a month for jm to unbann you even if you fix the issue.

Posted: **Wed Mar 05, 2008 8:40 pm**

Never trust others to purchase Silk for you, just like what the GM posts every night.

Posted: **Wed Mar 05, 2008 8:46 pm**

BakaFish wrote:Never trust others to purchase Silk for you, just like what the GM posts every night.

lol

that sucks you are in my server.

Posted: **Wed Mar 05, 2008 9:00 pm**

lol buy your own silk or dont buy at all

u cant say a friend buy the silk cause it would be account sharing and u still get banned

Posted: **Wed Mar 05, 2008 9:13 pm**

Why does everything say someone else bought it =/ He clearly says he bought it himself...

Anyway, you gotta fix this issue with pp or cc company (depends who charge backed it)

Posted: **Wed Mar 05, 2008 10:00 pm**

lol
What did u expected? Eat an ice cream and dont want to pay?

Posted: **Wed Mar 05, 2008 11:30 pm**

you know you only have 5 days to give back the money i think so best you do it quickly!!!

Posted: **Wed Mar 05, 2008 11:32 pm**

Gotta love the ignorance in GD.

Posted: **Wed Mar 05, 2008 11:45 pm**

Well duh if you did a chargeback their going to ban you..

Posted: **Wed Mar 05, 2008 11:50 pm**

[SW]XMoshe wrote:Why does everything say someone else bought it =/ He clearly says he bought it himself...

Anyway, you gotta fix this issue with pp or cc company (depends who charge backed it)

+1

Check with paypal first, make sure the payment is confirmed and completed. Check if your credit card provider recalled the payment or delayed it. If all parties are satisfied, and JM should have received the payment, and your account has not been unblocked, then you need to contact JM. It has happened a lot of times in the past with players getting banned due to payment problems related to paypal. It may take a while, but they do get their accounts unbanned.

Posted: **Thu Mar 06, 2008 12:58 am**

'Mar. 5, 2008: We have reason to believe that your account was accessed by a third party. We have limited access to sensitive PayPal account features in case your account has been accessed by an unauthorized third party. We understand that having limited access can be an inconvenience, but protecting your account is our primary concern.'
Can any1 explain me that? wtf did i do? just bought my acc. 1000 silk as i bought with same paypal 100 silk etc. damn, btw any1 knows what should i do about joymax? i bought with my own cc :S

Posted: **Thu Mar 06, 2008 1:07 am**

NuclearSilo wrote:lol
What did u expected? Eat an ice cream and dont want to pay?

I got a free ice cream from the wal-mart Mcdonalds because they thought my niece was cute

Posted: **Thu Mar 06, 2008 2:16 am**

ciko1984 wrote:'Mar. 5, 2008: We have reason to believe that your account was accessed by a third party. We have limited access to sensitive PayPal account features in case your account has been accessed by an unauthorized third party. We understand that having limited access can be an inconvenience, but protecting your account is our primary concern.'
Can any1 explain me that? wtf did i do? just bought my acc. 1000 silk as i bought with same paypal 100 silk etc. damn, btw any1 knows what should i do about joymax? i bought with my own cc :S

uncharge back if possible

or forward jm this message

Posted: **Thu Mar 06, 2008 11:36 pm**

Morningdev
We will ONLY cancel/lift an account block when we recieve notification directly from Paypal, Cyberpass, and the various card companies that
1] the chargeback has been resolved and payment has been received
or
2] the valid card/account holder has cancelled their chargeback claim

To unblock your account, you must first contact the payment partner that you used to make the purchase. If you used PayPal, contact PayPal. If you used ClickNBuy, contact ClickNBuy. If you used a credit card, contact your credit card company. You must resolve the ORIGINAL chargeback issue. We do not accept alternate payments. Please do not send us direct payments in an attempt to unblock your account. This does not work. After the issue has been settled, ask the payment provider to send us an email to paypro@silkroadonline.net . No forwarded emails, phone calls, faxes, or scanned copies of email is accepted. Only a direct email from the payment partner is accepted as proof that the chargeback is complete. Once this email has been received, we will lift the block.

Nothing else will result in the cancellation of your account block. Everything else will be rejected and will not result in the lifting of your account block.
Me
i resolved the limitation problem and send them a mail to send mail to your mail address as you said.i'll be very pleased if you unblock my account immediately when you recieve their mail.

I don't have any fault about that actions and i did everthing that can i do.

Thanks.
Morningdev
Your account will most likely not be unblocked immediately. Chargeback issue can take up to 21 business days to be resolved.

.... thanks paypal :banghead:

and joymax for 21 business day -.-

Posted: **Thu Mar 06, 2008 11:53 pm**

its stupid things like this that would put me off playing a game, always silly roadblocks, jumping on a fps server is much more simplier then having to deal with a company over something that wasnt even ur fault arg .

gl dude seems like u got alot of hassle infront of u :banghead:

Posted: **Thu Mar 06, 2008 11:54 pm**

lol i wonder if ur ticket time and monkey is gone after 21 business days if u have them

Posted: **Fri Mar 07, 2008 7:45 am**

i have both pre. and pet

and i bought them just 2 days before damn i will buy silk from click and buy fking paypal :banghead:

Posted: **Fri Mar 07, 2008 8:44 am**

dont worry .. calm down you got time to fix this.

just contact papal about this matter they need to make sure your payment is legit, obvious they thought someone else was on your account trying to ccf you.

just email & talk with them

after you fixed your limited account, paypal will inform silkroad about this and you can send an email to to pay4@silkroadonline.com. (takes up to 5 days) they will notify you once they confirmed it

like:

Due to the direct notification we have received from Paypal regarding the change

in status of your transaction, we have unblocked your account.

Thanx.

dont worry they do unblock account ... if you cant fix it give me a pm

Posted: **Fri Mar 07, 2008 8:11 pm**

i send a message to paypal yesterday i hope they will fix it quick i made my staff +7 and didnt kill anything yet :banghead:

Posted: **Mon Mar 10, 2008 2:15 pm**

i am still waiting paypal to send e-mail to joymax damn :banghead:

Posted: **Mon Mar 10, 2008 3:37 pm**

ciko1984 wrote:i am still waiting paypal to send e-mail to joymax damn

it took them 1 month to unban my account ...

Posted: **Mon Mar 10, 2008 7:16 pm**

ciko1984 wrote:Morningdev
We will ONLY cancel/lift an account block when we recieve notification directly from Paypal, Cyberpass, and the various card companies that
1] the chargeback has been resolved and payment has been received
or
2] the valid card/account holder has cancelled their chargeback claim

To unblock your account, you must first contact the payment partner that you used to make the purchase. If you used PayPal, contact PayPal. If you used ClickNBuy, contact ClickNBuy. If you used a credit card, contact your credit card company. You must resolve the ORIGINAL chargeback issue. We do not accept alternate payments. Please do not send us direct payments in an attempt to unblock your account. This does not work. After the issue has been settled, ask the payment provider to send us an email to paypro@silkroadonline.net . No forwarded emails, phone calls, faxes, or scanned copies of email is accepted. Only a direct email from the payment partner is accepted as proof that the chargeback is complete. Once this email has been received, we will lift the block.

Nothing else will result in the cancellation of your account block. Everything else will be rejected and will not result in the lifting of your account block.
Me
i resolved the limitation problem and send them a mail to send mail to your mail address as you said.i'll be very pleased if you unblock my account immediately when you recieve their mail.

I don't have any fault about that actions and i did everthing that can i do.

Thanks.
Morningdev
Your account will most likely not be unblocked immediately. Chargeback issue can take up to 21 business days to be resolved.

.... thanks paypal and joymax for 21 business day -.-

isnt that exactly the same thing i said but alot longer and draw out? G/L with this whole thing BTW.

Posted: **Mon Mar 10, 2008 7:50 pm**

i used to get limited account on paypal very offen too,they fix it fast just contact them
reason why u get that is becouse u loged in with different ip
so make sure u alwys use same pc/isp to login to paypal and dont use proxys.

Posted: **Mon Mar 10, 2008 7:56 pm**

what a stupid thing damn i hate them :banghead:

Posted: **Mon Mar 10, 2008 8:06 pm**

btw why did you buy 1000 silk when u just bought a monkey and ticket 2 days ago?

Posted: **Mon Mar 10, 2008 8:46 pm**

Sharp324 wrote:Gotta love the ignorance in GD.

Your sig still gives me a boner

Posted: **Tue Mar 11, 2008 12:36 am**

InsertName wrote:btw why did you buy 1000 silk when u just bought a monkey and ticket 2 days ago?

i bought monkey,ticket with that silk

Posted: **Tue Mar 11, 2008 9:31 am**

paypal
We understand that your PayPal account may have been temporarily limited due to questions or concerns by our Account Review team. Thank you very much for your cooperation during this process. We are pleased that your account has now been reinstated.

As part of PayPal's Commitment to excellence, we would like to ask you to take just a few minutes to answer questions about PayPal's account limitation process.

To respond to our survey, please click on the web address below. If that does not work, please cut and paste the entire web address into the address field of your browser.

NOTE: Please respond within five days. After 5 days, this invitation will expire.
and think about my answers :twisted:

and another mail

Dear

Thank you for contacting PayPal.

In order to best assist you, we recommend that you contact us by
telephone for resolution/clarification. You may contact PayPal's
Customer Service at 1-402-935-2050.

For future reference, this information is also located in the Help
Center, and is easily accessible by following these steps:

1. Visit https://www.paypal.com/.
2. Click the "Contact Us" link.
3. In the "Help by Phone" section click the "Customer Service
Center" link.

If you have any further questions, please feel free to contact us again.

Sincerely,
Tyler

but my english is not very good

i don't know if i can speak i mailed them everything they need why they want me to call them :banghead:

Posted: **Tue Mar 11, 2008 10:35 am**

NuclearSilo wrote:lol
What did u expected? Eat an ice cream and dont want to pay?

omg lol. thats a really bad example.

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