Silkroad Online Forums

many people are here in the USA... Joymax has a local office in California...
There are not un touchable as many people think....

find the number...contact them...

-file complaints with the Better Business Buearu http://welcome.bbb.org/
-file a claim in small claims court for any monies spent on silk for the life of the character
-potentially file a class action lawsuit siting gross negligence to provide a secure community and website involoving true cash purchases and value.

R-e-a-d JM terms.

3003 N 1st St Ste 330
San Jose, CA 95134

Go give them a visit.

ThatBluePerson wrote:3003 N 1st St Ste 330
San Jose, CA 95134

Go give them a visit.

Lol I live like 40 minutes away.

I tried to find their phone number. But was unsuccessful. Last I tried was February of 2007.

I did find their number in Korea. Couldn't even understand, so that was useless.

LOL could you imagine the phone calls they'd be getting right now if they made their phone number easily accessible to the public

here is there PR FIRM info (PUBLIC RELATIONS)

Joymax Enters Agreement With Kohnke Communications
SAN JOSE, CA – September 12, 2007 – Joymax, an independent developer of interactive entertainment for the global market, has hired Kohnke Communications, LLC, as its public relations agency for North America. Kohnke will work with Joymax to create press outreach and strategies for Joymax’s upcoming and current game library, including Silkroad Online, the company’s historical fantasy massively-online role-playing game title.


“A company as globally-oriented as Joymax needs regional experts on its side,” said June K. Son, general manager of Joymax. “Kohnke represents the kind of experience and dedication that we want representing us to the American gaming market.”

“Joymax brings a unique and refreshing approach to game design and development that will serve to broaden Kohnke’s breadth of experience,” said Richard Kain, general manager of Kohnke Communications. “We are confident that we will bring their games to the right audience and establish Joymax in the U.S.”

More information about Silkroad Online is available at http://www.silkroadonline.net.

About Joymax
Since its establishment in April 1997, Joymax has been developing quality games for the rapidly-growing interactive entertainment market. Based in Seoul, Korea, the company has published numerous titles for the PC platform, and its first MMORPG, Silkroad Online, has grown to offer service to over 200 countries since its 2004 launch. Joymax is a global entertainment company providing multimedia content. For more information, please visit http://www.joymax.com.

About Kohnke Communications

Founded in 2002, Kohnke Communications is the premier public relations agency for interactive entertainment companies. Based in San Francisco and New York, and with international access around the globe, the agency is a full service firm providing a range of services from product and company launches to crisis consultation, corporate branding, media training, business development, design, and event management. All of our staff are gamers, whose deep knowledge of all the industry stakeholders provides clients with a comprehensive, in-depth approach to this unique industry.

For companies looking for a simple press release instead of a sustained campaign, the agency’s Game Wire™ service is a cost-effective method used by publishers, developers, and other newsmakers to reach the journalists who cover this vibrant space. For more information, please visit: http://www.kohnkecomm.com

CONTACT:
Rannie Yoo
Kohnke Communications
415-777-5216
Rannie@kohnkecomm.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it

I see a phone number!

I'll call in a few...let you know what they say...

IF SOMEONE ELSE CALLS THEM 1st...

ASK FOR THE JOYMAX USA phone #

Their Korean number is:

110-81-38156

or this one:

02-6388-7555

I called KohnkeComm and spoke to a rep...
She informed me that they are aware of the security breach, tried to give me Joymax's email..

I asked for there California Phone # and she said that Joymax has said not to give that out..

She confirmed the Joymax office is in San Jose but will not disclose the address specifically..

I mentioned a class action lawsuit and was immedietly let go.

Joymax sucks.

I spoke to Ranni Yoo at the Public Relations firm.

She said thaty Joymax said not to give out there info...other then their EMAIL...


joymax.usa@gmail.com

*my generic email to joymax...*

I am inquiring about Joymax's stance on recent "hacking/website exploitation"?
I personally lost a level 80 character on Babel, xxxxxxxxx was the name. I buy silk and I buy a FAIR amount of it, I pay to play this game with the "enhancement items". I expect to be treated as a paying customer.
Many people I know had their accounts hacked in the last week, and this not a result of anything the user did or did not do. This is 100% the result of Joymax's lack of properly securing their website. I am requesting an answer on how Joymax plans to resolve these issues.

Honestly I am clearing any existing account of valuable items or gold, moving them to a new acct... Contacting Paypal to charge back all silk purchases in the last 45 days... $245 for all my accounts in the last 45 days...



JOYMAX CO., Ltd
Chan Woong Jeon
April 10th 1997
120 (Last updated August 2007)
Game software research and development
Garakbon-Dong, Songpa-Gu, Seoul Korea
3003 North First Street Suite 330 San Jose, CA 95134, USA <- Brach Office Address
joymax.usa@gmail.com

You know how you can tell Joymax is unprofessional? They use a gmail.com email account.

MrH wrote:You know how you can tell Joymax is unprofessional? They use a gmail.com email account.

Gmail ain't bad.

It's be worse if they used hotmail/yahoo.

Snudge wrote:

MrH wrote:You know how you can tell Joymax is unprofessional? They use a gmail.com email account.

Gmail ain't bad.

It's be worse if they used hotmail/yahoo.

Actually yes it's very unprofessional. This is a multimillion dollar company. How much does it cost to setup a joymax.com mail server in the US? Pennies.

i am 5 blocks away from there.
XD

Stop trying to call. Phone harassment makes it worse.

Itonami wrote:Stop trying to call. Phone harassment makes it worse.

And its just weird >.>

Seriously people calm down...It's just a game you don't need to call Joymax they will take care of it.

MyraSchr wrote:i am 5 blocks away from there.
XD

Egg it... xD

calm down assess the situation, and think. what does joymax value more than anything in the world?; money and of course player satisfaction, what will hurt joymax the most is a double edged sword. what will make joymax "move" just may annoy the players even more. NOW! the question is how do you effect their money and the player's behavior, in such a way, that dramatic action must be taken?
............well threats wont work, right? and spamming them will most likely NOT work. so before i go any further ask, why is that joymax's most valued asset, and why cant it be touched nor effected. the end user license agreement and terms of service prevent any major problems from having to be "dealt" with publicly, so, maybe joymax is in fact more active than we assumed.
............why keep the California office number a secret? well quite simply to prevent any problems that may arise during the transition of isro from the hands of joymax. [a man can dream can't he?]

heres the number i use

011 82 2 420 8854


the 011 is the country code your calling from so if your not in America you need to change it.

TOS can at times be completely ignored in court, you know. i think we need a lawsuit.

Ell wrote:

MyraSchr wrote:i am 5 blocks away from there.
XD

Egg it... xD

I like the ppl there, except for one guy.