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Resolved with paypal, what's next?
Posted: Wed Apr 11, 2007 11:23 am
by Chaby
I resolved my status with PayPal. Restored access.
Our review is complete and we have restored your account.
We appreciate your patience and thank you for your help in making PayPal
the safest and most trusted online payment solution.
Sincerely,
PayPal
As I gotten auto blocked, I thought I would get auto unblocked on SRO. I'm not. Who should I contact from JoyMax now, and what should I say to them?
Posted: Wed Apr 11, 2007 11:45 am
by blutrausch
Q. My account has been blocked with the stated reason due to chargeback reasons. How do I get it unblocked?
A. We will ONLY cancel/lift an account block when we recieve notification directly from Paypal, Cyberpass, and the various card companies that
1] the chargeback has been resolved and payment has been received
or
2] the valid card/account holder has cancelled their chargeback claim
To unblock your account, you must first contact the payment partner that you used to make the purchase. If you used PayPal, contact PayPal. If you used ClickNBuy, contact ClickNBuy. If you used a credit card, contact your credit card company. You must resolve the ORIGINAL chargeback issue. We do not accept alternate payments. Please do not send us direct payments in an attempt to unblock your account. This does not work. After the issue has been settled, ask the payment provider to send us an email to
paypro@silkroadonline.net . No forwarded emails, phone calls, faxes, or scanned copies of email is accepted. Only a direct email from the payment partner is accepted as proof that the chargeback is complete. Once this email has been received, we will lift the block.
Nothing else will result in the cancellation of your account block. Everything else will be rejected and will not result in the lifting of your account block.
from their FAQ at
http://www.silkroadonline.net/sro_board ... picID=7431
(General Forums Sticky)
Posted: Wed Apr 11, 2007 12:01 pm
by Chaby
..... great. How the hell am I supposed to contact paypal? If I send an email I get auto response. And calling them costs me 2$ per minute.
Posted: Wed Apr 11, 2007 12:17 pm
by SuicideGrl
Chaby wrote:..... great. How the hell am I supposed to contact paypal? If I send an email I get auto response. And calling them costs me 2$ per minute. :banghead:
if i were you, i'd say it was worth the $2/min.
Posted: Wed Apr 11, 2007 12:20 pm
by Chaby
I've sent an email to morningdew. She's seems helpful. I'm gonna wait for hers response. I don't want to waste 20$ or more phoning someone if there's another way.
edit: btw. If I do call up PayPal. What exactly should I say to them?
Posted: Wed Apr 11, 2007 12:21 pm
by satman83
call them...but dont expect a fast responce
Re: Resolved with paypal, what's next?
Posted: Wed Apr 11, 2007 12:35 pm
by kenbong
Chaby wrote:I resolved my status with PayPal. Restored access.
Our review is complete and we have restored your account.
We appreciate your patience and thank you for your help in making PayPal
the safest and most trusted online payment solution.
Sincerely,
PayPal
As I gotten auto blocked, I thought I would get auto unblocked on SRO. I'm not. Who should I contact from JoyMax now, and what should I say to them?
Chaby....U BEEN BANNED??????????????
Hahaha....It's been a long time since i quit this game..
And it make me laugh when i saw u posted that u been banned..
Long time nv visit this forum... And when the first time i come back after i quit this game, u been banned from sro..
U do a charge back on it or what??
Posted: Wed Apr 11, 2007 3:11 pm
by PsYch008
paypal is great when you call them, i had a problem with some DJ turntables i ordered a while back, called them, they handled it quickly and blam, i had my money back whether the people who sent me the broken shit liked it or not.
just call them, it will be fine.
Re: Resolved with paypal, what's next?
Posted: Wed Apr 11, 2007 3:26 pm
by Matsuko
Chaby wrote:Who should I contact from JoyMax now, and what should I say to them?
Get the manager of JoyNax on the blower and tell him/her to get their head outta their ass and do something. That ought to show em who's paying their rent.
/brap
Posted: Wed Apr 11, 2007 3:29 pm
by Chaby
PsYch008 wrote:paypal is great when you call them, i had a problem with some DJ turntables i ordered a while back, called them, they handled it quickly and blam, i had my money back whether the people who sent me the broken shit liked it or not.
just call them, it will be fine.
OK. But what should I say to PayPal when I call them? Sorry, but I'm new to this.
Posted: Wed Apr 11, 2007 3:31 pm
by PsYch008
Chaby wrote:PsYch008 wrote:paypal is great when you call them, i had a problem with some DJ turntables i ordered a while back, called them, they handled it quickly and blam, i had my money back whether the people who sent me the broken shit liked it or not.
just call them, it will be fine.
OK. But what should I say to PayPal when I call them? Sorry, but I'm new to this.
tell them exactly what happened. say you paid for some goods on a game, the game banned you because paypal chargebacked. and they will take care of you.