Joymax email problem
Posted: Tue Oct 16, 2012 1:58 am
I have been shortchanged of 250silk for almost a month. And i sent over 7 emails having the same reply to wait 24hours. I asked them to refer me to the billing support team. Obviously the email support was autobot by a system that automatically flag this as an appropriate response.
Below is the same email i had for every single question i contacted support on.
Hi. This is JOYMAX.COM.
Your question is answered. Answer is here.
Dear Valued Customer,
Greeting from Joymax Customer Support Team!
We have received your email today regarding the purchased silk that is not yet reflected on the account. We apologize for any inconvenience that this may have brought you, As we checked your account you already receive the silk. but no worries because silk transaction can be delayed for a short period of time only,If this will happened again next time you purchase silk again. what we need to do is waiting for about 24 hours and then check the account. If in that case the silk is not yet there email us back so we could forward it to our Billing Support team.
* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.
* To prevent the loss of accounts, we strongly recommend our users change password frequently.
Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at http://www.joymax.com/silkroad.
Sincerely yours,
Joymax Customer Support Team
Looks like i am never going to get my 250silk and Joymax doesnt even have a direct email address to contact with in person. Is there any GM around here who can direct this issue to the billing support team?
Below is the same email i had for every single question i contacted support on.
Hi. This is JOYMAX.COM.
Your question is answered. Answer is here.
Dear Valued Customer,
Greeting from Joymax Customer Support Team!
We have received your email today regarding the purchased silk that is not yet reflected on the account. We apologize for any inconvenience that this may have brought you, As we checked your account you already receive the silk. but no worries because silk transaction can be delayed for a short period of time only,If this will happened again next time you purchase silk again. what we need to do is waiting for about 24 hours and then check the account. If in that case the silk is not yet there email us back so we could forward it to our Billing Support team.
* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.
* To prevent the loss of accounts, we strongly recommend our users change password frequently.
Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at http://www.joymax.com/silkroad.
Sincerely yours,
Joymax Customer Support Team
Looks like i am never going to get my 250silk and Joymax doesnt even have a direct email address to contact with in person. Is there any GM around here who can direct this issue to the billing support team?