We apologize

[.AWAKE.]

We apologize for the unexpected extra server inspection.

This extra server inspection was caused by electrical provision problems at the building, where our servers are located.
Due to the problem, Database servers have suffered severe damage compared to other servers, resulting in loss of game data. Unfortunately, these data cannot be restored.

All server data will be inevitably roll-backed to the time just before Sept. 1st weekly server inspection and any lost Silk due to the roll-back will be restored as soon as possible.

Unfortunately, all the data after Sept. 1st weekly inspection will be deleted.

Details of roll-back information as follows:

[Roll-back Data]

All game data, including account information.

[Roll-back Period]

Data will be restored to Sept. 1st, 13:00 just before weekly server inspection

[Reason]

Database server problem was caused by electrical provision-related problem on the machine.

[Deleted data]

From Sept. 1st, 2009 at 13:00 to Sept. 2nd, 2009 at 20:10, Silkroad standard time.


[After Roll-back]
1. All premium items will be restored just before weekly inspection of Sept. 1st, 13:00, Silkroad standard time.

2. Silkroad Online Membership Subscription and E-mail Verification System will be rolled-back to the time just before weekly inspection on Sept.1st, 13:00, Silkroad standard time.

3. All passwords will be restored to the time just before weekly inspection on Sept. 1st, 13:00, Silkroad standard time.

Although this is an issue that could not be foreseen, Joymax is responsible for not being able to provide stable service to our users.

We apologize once again to our users regarding this issue and we will make an announcement about compensation in the near future.


LMFAO ELECTRICAL PROBLEMS

[CeLL]

really cause i still get this when i go to the web site:

[Inspection of JOYMAX.COM portal is in progress.]

Please note that the use of games in portal may be limited during the time of inspection.
We will continue to try our best to provide smooth environment.
Inspection Period : Sep. 2nd, 20:10 ~ Sep. 3rd, 03:00(Silkroad Standard Time)

[zShared]

Last time accounts got hacked they didn't rollback, they just fixed the problem, without saying anything regarding it

this time they rollback and blatantly lie about it.

[Aiyas]

Any excuse will do....

[TheDrop]

Rofl!

[CeLL]

this is them basically saying. were sorry for trying to prevent illegal sales of accounts, if you bend over directly in front of us with usd in hand we will gladly clean your assholes with our tongues.

[TillTheEnd]

Electrical Problem I saw that1 coming

[_Equal_]

awww man, there goes about 2k SP and lvl 30! On the plus side that means I get back about 5 reverse return scrolls...but lose all those jewel boxes.

I should have stayed on ecsro dammit. At least they aren't complete idiots when it comes to "electrical problems."

[hyma]

right.

[Bumaa]

damn man...
couldn't they atleast admit they were wrong?

[penfold1992]

maybe if we spam the site with BAN ALL PLAYER BOTS then maybe they will FKING DO SOMETHING ABOUT THE PLAYER BOTS

[Lowis]

How can it be electrical problems when the servers went down with notice...

[pr0klobster]

Glad I quit playing.

edit: ooh, cookie.

[CeLL]

^glad you take every chance to announce this fact. here have this:

[jabbers]

damn man...
couldn't they atleast admit they were wrong?

can all those people that lost because they bought their char admit they were wrong .. no let not play the blame game

[[Orphen]]

ohai, my name is Joymax, fuck you. Don't question the electrical issues, I never question you when you charge back do I? Nah, I just ban your ass. Why not just quit my game and quit bitching? Would save us all, including these fine forums, a lot of trouble.

rofl.

/end rant aaaaaand back to Fate Stay Night I go.

[PR0METHEUS]

How can it be electrical problems when the servers went down with notice...

Well in Joymax's defense (hey SOMEONE has to play devil's advocate and defend them) it is certainly possible to bring servers down gracefully due to a power problem. That's what UPS systems (Uninterruptible Power Supply) are for. Main power goes down, some electrical surge hits the server. One of the hard disks in the RAID 5 array gets fried in the process.

With RAID 5, the server can still continue to operate, and some systems are even set up to be hot swappable. However, they might need to shut the servers down anyway because the battery backups aren't long enough to support continuing to run the server while the replaced hard drive is being rebuilt by the RAID array. Depends on how long their backup power can sustain the servers, assuming they don't have diesel generators or something.

So yeah, I can see it being possible. I don't know what Joymax's network infrastructure is like inside their company of course.