Silkroad Online Forums

QUESTION: Dear joymax support i have problem my premium just expired and i cant login to use another one. can you login to my account and activate it for me?
ANSWER: Hello. this is Silkroad Online.

Dear Valued Customer,



Greetings from Joymax Customer Support Team!

We have received your email regarding disconnectio in game.



We are sorry for the inconvenience. We assure you that we'll do our best to help you out with your concern. Choppiness during the game such as lag can be caused by various internal elements.

As an example, hardware and system-related problems can cause choppiness. That is, problems can be caused by your PC's CPU, memory, graphics driver, etc. As well, the operational environment of the PC, the internal server problems and the extremely high number of users etc. can cause lags.

Examples of lag causes:

1.Virus and/or malicious code -> Solution: Scan and cure.
2.Overloading and crashing due to multiple application programs -> Solution: Minimize the number of applications running.
3.Internet line speed delay -> Inquire of internet service provider

-Note) Internet line speed website: National Information Society Agency > Speed Test page

The causes mentioned above are given as an example. Identification of a precise cause is difficult as there can be a variety of reasons.

Please optimize your PC and confirm the system requirements for the game before playing the game.

* It is also possible that your networking device (router and/or modem) is having some technical issues
* We'll take note of the problem and check the system too for any technical difficulties.


Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.



Sincerely yours,

Joymax Customer Support Team
i have no idea what are they doing there

lol

they are implying that they cant log in for you and are diagnosing your problem of not being able to log in... i think.

not a "JOYMAX FAIL" worthy, but a "hmm?" expression would suffice.

ddoouugg wrote:they are implying that they cant log in for you and are diagnosing your problem of not being able to log in... i think.

not a "JOYMAX FAIL" worthy, but a "hmm?" expression would suffice.

pls read again i asked them to login and activate prem but asnwered me what makes lag i am sure some1 made mistake( they are humans too) for me its no big deal but still........

Contact support is a big joke...

It's been pretty useful to me.

After reading the reply, only thing I can think of is that they`re using automatic reply to those letters... I mean, wtf? If they would read it, they would have anwsered bout his problem, not lag... -.- Even if they`re korean or w/e, its a simple english... Log in... Lag? =\
I hope the owner of Silkroad 2 wont be JoyMax.. Or at least they`ll do much more then they`re doing here -.-

Maybe they are used to getting emails like :

Plysss Joymax fack mather!! Y want lag in now!!

even their reply's is auto answering bot based

chickenfeather wrote:Maybe they are used to getting emails like :

Plysss Joymax fack mather!! Y want lag in now!!

Someone should send them that. Then ask them where to download a bot.

PureStr wrote:Contact support is a big joke...

+1

^ LOL

TillTheEnd wrote:

PureStr wrote:Contact support is a big joke...

+1

Haha lets make fun of this joke
just like google translate fun (everything wrong)
Lets ask serious questions and see what will come out haha

LOL to the fortress war answer...

what retards. I told you they used automation responses.

epix

TillTheEnd wrote:

PureStr wrote:Contact support is a big joke...

+1

LMFAO!!!! EPIC Even joymax uses bots to reply to their customers.

I m guessing this is how they reply. They have a list perhaps 100's of draft emails. They check the recieved email, see which draft suits the question the best, and then forward it. As simple as that.

Or then they are using somekind of message bot wich sends reply to the player (or who ever send the e-mail) and it is based on the google tranlater so that would explain so weird messages.
Log in = Lagging

Joymax tells us not to use 3rd party software, and they are using it themselves. Wonder what GameMasters are doing if 3rd pt software does their work??

I guess its because they get too many mails to manually answer them all

ltsune wrote:I guess its because they get too many mails to manually answer them all

Fail Anyway!

ltsune wrote:I guess its because they get too many mails to manually answer them all

You think thats an excuse?
Let's assume there are 10,000 real players who use the Premium support, in a year. Thats around 28 per day, and they need automated responses for that?

Blizzard, Owner of World of Warcraft, a game with 15million players around the world answer every support ticket in person and actually talk to you and resolve your problems, in person. Let's imagine that every one of those 15 million subscribers sends a help ticket once a year, that's around 41,096 per day.

And Joymax cant cope with that? What a pathetic joke of a company.

Lempi wrote:

ltsune wrote:I guess its because they get too many mails to manually answer them all

You think thats an excuse?
Let's assume there are 10,000 real players who use the Premium support, in a year. Thats around 28 per day, and they need automated responses for that?

Blizzard, Owner of World of Warcraft, a game with 15million players around the world answer every support ticket in person and actually talk to you and resolve your problems, in person. Let's imagine that every one of those 15 million subscribers sends a help ticket once a year, that's around 41,096 per day.

And Joymax cant cope with that? What a pathetic joke of a company.

Exactly why I have lost faith in JM so called "customer service".

And people still play this game for what reason?

HawaiianMix wrote:And people still play this game for what reason?

bot friends

NuclearSilo wrote:

HawaiianMix wrote:And people still play this game for what reason?

bot friends

Seriously? You still troll these forums for what reason?
Almost every single thread I open you're in there with some stupid reply that makes no sense or is entirely retarded. You almost never contribute to a topic, and you almost always throw in some sort of bot/bot supporter accusation.

Surely that reply about the academy query isn't real oO!?

btw no offence but the term "ask a stupid question get a stupid answer" sprang to mind when i saw "..can you log into my account & activate it for me."
(willing to accept any flame coming my way regarding this)

Pretty sad how they can make a blatent error like that if it's true. Can't be that hard to say "No we do not log into peoples accounts for any reason

Xyzzzy wrote:

NuclearSilo wrote:

HawaiianMix wrote:And people still play this game for what reason?

bot friends

Seriously? You still troll these forums for what reason?

bot friends

lol, wow.

...again?

someone should copy/paste the letter about the honor weapons and see if they get the same reply lol