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E-mail Service Started
Posted: Tue Dec 23, 2008 10:30 am
by Extrme_G
Hello. This is Silkroad Online.
We have started E-mail service from today.
To prevent spam message and give our users answer as fast as we can E-mail Service will start as premium service to premium users only.
When E-mail service stabilized and established, we are planning to provide this service to all users of Silkroad Online.
Our E-mail service could be delayed or answers could be not satisfied due to the first time opening E-mail service.
However, we will try our best to improve this E-mail service.
Thank you.
OMG
It seems joymax care Isro
what do you think guys ?
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 10:32 am
by TomH
I think no.
Because the ammount of spam they get JUST FROM BUG REPORT is far beyond what they can handle. Now an email service? dumbasses.
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 10:43 am
by Toshiharu
TomH wrote:I think no.
Because the ammount of spam they get JUST FROM BUG REPORT is far beyond what they can handle. Now an email service? dumbasses.
Which is why you need premium. You spam, you're banned.
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 10:47 am
by LillDev!l
If they actualy do awnser questions/request i think its a nice idea ^__^
Shoul'nd complain about it
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 10:49 am
by TomH
Well, It would be quite good. Just the ammount of spam they would get it would take around 2 weeks for them to reply back.
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 11:11 am
by Lowis
CUSTOMER SUPPORT!!!!!!!!!!!!!!!!!
EDIT: I'll update you if i get anything back or if it is fixed!
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 11:14 am
by Doppleganger
Your hopes, don't get them up.
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 2:25 pm
by kaperucito
Nice! This is the first step to make this game more enjoyable ^^
But only for Premium users... Thi$ i$ the real face of Joymax XD
Posted: Tue Dec 23, 2008 2:29 pm
by penfold1992
sorry i have no idea how this improves the game. can sum1 explain why this makes a difference?
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 2:36 pm
by Extrme_G
kaperucito wrote:Nice! This is the first step to make this game more enjoyable ^^
But only for Premium users... Thi$ i$ the real face of Joymax XD
When E-mail service stabilized and established, we are planning to provide this service to all users of Silkroad Online.
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 2:48 pm
by Crumpets
kaperucito wrote:Nice! This is the first step to make this game more enjoyable ^^
But only for Premium users... Thi$ i$ the real face of Joymax XD
??!
Would you rather as a company have:
A: People who don't support the game bitching at you, ( Hundreds of Thousands )
B: People who occasionally buy silk for a pet or so who bitch about everything,
C: The actual prem users who every month dish out money to play. ( Smallest group )
I know as a company who I would pick : )
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 4:33 pm
by _Shinigami_
lol just another reason for people to buy premium =/
i doubt they will respond personally
you ask a question or something
and get the same reply over and over again.
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 4:49 pm
by CeLL
if im paying for a game, i deserve support, this has been the arguement for as long as i can remember. the games free2play, i support it, SUPPORT ME.
Re:
Posted: Tue Dec 23, 2008 5:14 pm
by RogueKiller
penfold1992 wrote:sorry i have no idea how this improves the game. can sum1 explain why this makes a difference?
It doesn't.
It just makes it so people think that buying silk will get their questions and problems fixed. Not what they are probably doing is getting the non silk buyers to buy some silk. Since some of them can buy silk but choose not to unless customer service is improved.
In reality though this will fix problems but not the kind to get hopes up. Just like the picture above, stuff like glitches.
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 5:22 pm
by PR0METHEUS
TomH wrote:Well, It would be quite good. Just the ammount of spam they would get it would take around 2 weeks for them to reply back.
Isn't that what server-side spam filters are for?
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 5:43 pm
by sama98b
When talked to koreans in ksro and they told that even they get 0 game support.
At that point give up on any hope that isro will get any support at all.
Well maybe they make this premium support to help stuck premium users unstuck
so they keep buying silk
Or sell gold/sun for silk users
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 5:44 pm
by Quetzalcoatl
Come on people, email support. A good step. The only problem is people dont trust Joymax, dont really care for them since all this time they have been hiding in a whole. Now that they are coming out of it, its best they fix this up little by little.
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 5:57 pm
by dragonsoulz
now is ur chance botters to give urselves up b4 u get reported
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 10:51 pm
by Lowis
JUST GOT A REPLY WOOT THAT WAS FAST!!!!
Check the screenshot in my above post on what i sent them this morning.
I have a glitched SUMMONED bear in my storage been like that since Legend 2...
Can't wait to get it unglitched!
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 10:59 pm
by Azilius
By premium do they mean people who buy silk or people who buy Prem ticket?
Re: E-mail Service Started
Posted: Tue Dec 23, 2008 11:19 pm
by sama98b
dragonsoulz wrote:now is ur chance botters to give urselves up b4 u get reported
Or maybe it's chance for boters who buy premiums to get rid of freeloader legits ?
Re: E-mail Service Started
Posted: Wed Dec 24, 2008 12:54 am
by Crumpets
Just to test if they will ever do anything I did :
Code: Select all
1 Silkroad Online General [General] Regarding lvl 89 quest Rahid 2 reward. 12/24/2008
If they fix it .. you will know this service works ;p
Re: E-mail Service Started
Posted: Wed Dec 24, 2008 12:55 am
by Lowis
Azilius wrote:By premium do they mean people who buy silk or people who buy Prem ticket?
No, You must have SILK remaining on your account to use the service... I found that out the hard way.
Re: E-mail Service Started
Posted: Wed Dec 24, 2008 10:17 am
by Lempi
\_/
My care cup is empty.
Remember, this is joymax we are talking about. Don't forget to ask about the huge bot ban lists on Babel
Re: E-mail Service Started
Posted: Wed Dec 24, 2008 10:21 am
by Crumpets
Hello. this is JOYMAX.
answer is here.
Dear Valued Customer,
Greetings from Joymax Customer Support Team!
We've recently received your e-mail regarding the "Ability Revolution Scroll" which you received from the Rahid 2 quest as a reward. According to your statement, you're unable to level-down your skills after clicking on the said item, despite displaying the skill allocation window.
We're sorry for the inconvenience that you're experiencing.
We've already forwarded this concern to the development team. Please rest assured that the issue will be resolved in due time. If you have found other bugs in Silkroad Online, please don't hesitate to address this concern to us.
Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at
http://www.joymax.com/silkroad.
Sincerely yours,
Joymax Customer Support Team
We will see what happens I guess ;o
Re: E-mail Service Started
Posted: Wed Dec 24, 2008 10:25 am
by [SD]Kratos
let's just see if they fix the quest or not, and we will know
Re: E-mail Service Started
Posted: Wed Dec 24, 2008 1:32 pm
by BalkanFanaticS
Extrme_G wrote:kaperucito wrote:Nice! This is the first step to make this game more enjoyable ^^
But only for Premium users... Thi$ i$ the real face of Joymax XD
When E-mail service stabilized and established, we are planning to provide this service to all users of Silkroad Online.
too bad its never gonna happen , put dat on my momma
Re: E-mail Service Started
Posted: Thu Dec 25, 2008 6:09 am
by Azilius
Crumpets wrote:Hello. this is JOYMAX.
answer is here.
Dear Valued Customer, Greetings from Joymax Customer Support Team!
We've recently received your e-mail regarding the "Ability Revolution Scroll" which you received from the Rahid 2 quest as a reward. According to your statement, you're unable to level-down your skills after clicking on the said item, despite displaying the skill allocation window.
We're sorry for the inconvenience that you're experiencing.
We've already forwarded this concern to the development team. Please rest assured that the issue will be resolved in due time. If you have found other bugs in Silkroad Online, please don't hesitate to address this concern to us.
Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at
http://www.joymax.com/silkroad.
Sincerely yours,
Joymax Customer Support Team
We will see what happens I guess ;o
I stopped reading there..mind filling me in?
Seriously though, I'm fairly amazed that this has been implemented. Do you have an active premium or just silk on your account?
Re: E-mail Service Started
Posted: Thu Dec 25, 2008 9:09 am
by Crumpets
Azilius wrote:
I stopped reading there..mind filling me in?
Seriously though, I'm fairly amazed that this has been implemented. Do you have an active premium or just silk on your account?
Both ... basically they answered my mail with a human .. not an uatomated response. Said they would forward it to the dev. team ;o
Re: E-mail Service Started
Posted: Thu Dec 25, 2008 9:41 am
by SaveMe
god some of your people never happy always got something to say always
there always some "negatived" person the have to say something bad about it
this is good for people that pay for this game and thas it. you don't pay you don't get fast answer now bye noob. is like real life, if you got a customer who always buy from you
you will always want to make him happy and thas what they doing they dont care about you free players ok they dont care for cheap people.