Cabal support no better...

[sting13]

than joymax lol, i just got an email, i doubt anyone will remember but like a month and a half ago i tried cabal, was getting problems.
viewtopic.php?f=12&t=81434&view=next
Looked at email just now and

Code: Select all

Hello,

Thank you for contacting the Help Desk. Reinstalling Cabal should fix this issue. If not, please send us your dxdiag.txt file so we can see your system's settings.

To get the dxdiag.txt file: 

# click on Start
# click on Run
# type dxdiag then press enter
# click the Save All Information button

Please attach the report in a new Help Desk by selecting a Help Desk category with a "#" next to it. A empty field will appear where you can browse and attach the file to the Help Desk. Please do not copy and paste the report as it is too big to fit in the message box.

I guess to have good support you must pay for it

[SuperTanker]

than joymax lol, i just got an email, i doubt anyone will remember but like a month and a half ago i tried cabal, was getting problems.
viewtopic.php?f=12&t=81434&view=next
Looked at email just now and

Code: Select all

Hello,

Thank you for contacting the Help Desk. Reinstalling Cabal should fix this issue. If not, please send us your dxdiag.txt file so we can see your system's settings.

To get the dxdiag.txt file: 

# click on Start
# click on Run
# type dxdiag then press enter
# click the Save All Information button

Please attach the report in a new Help Desk by selecting a Help Desk category with a "#" next to it. A empty field will appear where you can browse and attach the file to the Help Desk. Please do not copy and paste the report as it is too big to fit in the message box.

I guess to have good support you must pay for it

if u are talking about cabla online, then yeah, its support is kinda bad =/. but u dont have to pay for all games to get good support. perfect world has very nice customer support.

[Sharp324]

than joymax lol, i just got an email, i doubt anyone will remember but like a month and a half ago i tried cabal, was getting problems.
viewtopic.php?f=12&t=81434&view=next
Looked at email just now and

Code: Select all

Hello,

Thank you for contacting the Help Desk. Reinstalling Cabal should fix this issue. If not, please send us your dxdiag.txt file so we can see your system's settings.

To get the dxdiag.txt file: 

# click on Start
# click on Run
# type dxdiag then press enter
# click the Save All Information button

Please attach the report in a new Help Desk by selecting a Help Desk category with a "#" next to it. A empty field will appear where you can browse and attach the file to the Help Desk. Please do not copy and paste the report as it is too big to fit in the message box.

I guess to have good support you must pay for it

So how does this prove their support sucks. Most support reps will request a dxdiag to see if theres any conflicts on your PC.

[Da_Realest]

How does this prove their support sucks? Besides, I don't even think JM replies to emails at all.

[SuperTanker]

How does this prove their support sucks? Besides, I don't even think JM replies to emails at all.

lol +1. cabal support is better than sro's but compared to pw and some other free games, its not as good =/.

[sting13]

Its a month later and i uninstalled the game, thats why, look at the dates, not the content

[Da_Realest]

I'm not trying to use this as an excuse but, OG Planet does not have GMs and technical support just for Cabal, meaning their staff also works on other games. You say it took them a month to give you the solution but the solution they gave you in the email was already posted on their forums in February.

http://forum.ogplanet.com/forum_posts.asp?TID=18003